Analyst Operations Settlement

Job Objective: To manage and monitor the day-to-day operations of stc pay Bahrain's self-service kiosk network, ensuring kiosks are available and operating properly, all kiosk transactions are accurately reconciled and settled, and kiosk processes and procedures are continuously improved. Job Specifications: • Manage the day-to-day operations of stc pay kiosks and follow up on all related operational activities. • Monitor kiosk performance and availability across all kiosk services (add money, charity, Fawateer and international transfers), ensuring machines are operational at all times. • Identify and report any kiosk abnormalities, malfunctions or service disruptions, and escalate to the relevant teams and vendors for timely resolution. • Perform daily reconciliation of kiosk transactions against stc pay system records, acquirer merchant statements, cash collections and bank statements. • Perform and monitor settlement activities, ensuring all kiosk amounts are settled accurately and within agreed timelines, and follow up on any unsettled or delayed items. • Investigate reconciliation discrepancies, failed, reversed or unapplied transactions and related customer complaints, and coordinate with the relevant parties to resolve them. • Coordinate with kiosk vendors, the acquiring partner, IT, Finance and Customer Care on operational issues, maintenance, cash handling and service level adherence. • Participate in the testing of new kiosk services, software releases, system integrations and fixes prior to go-live, and document test results and issues. • Visit kiosk locations from time to time as needed to inspect machine condition, placement and branding, and to support on-site issue resolution. • Review existing kiosk operational processes and procedures, identify gaps and suggest enhancements to improve efficiency, controls and customer experience. • Prepare regular kiosk performance, reconciliation and settlement reports for management, and support Finance in the month-end close. • Ensure kiosk operations comply with internal policies, controls and applicable CBB requirements, and support the rollout of new kiosk locations. • Perform other duties as requested. Qualification & Experience: • Bachelor’s degree in Business, Information Technology or Fintech from a recognised university, with a strong interest in fintech and digital payments. • Min of 1 to 3 years of experience in payments, fintech or banking operations, preferably in kiosk or self-service channel operations, reconciliation or settlement. • Fluency in Arabic & English Show more Show less

Bachelor’s degree in Business, Information Technology or Fintech from a recognised university, with a strong interest in fintech and digital payments. Min of 1 to 3 years of experience in payments, fintech or banking operations, preferably in kiosk or self-service channel operations, reconciliation or settlement. Fluency in Arabic & English

Manage the day-to-day operations of stc pay kiosks and follow up on all related operational activities. Monitor kiosk performance and availability across all kiosk services (add money, charity, Fawateer and international transfers), ensuring machines are operational at all times. Identify and report any kiosk abnormalities, malfunctions or service disruptions, and escalate to the relevant teams and vendors for timely resolution. Perform daily reconciliation of kiosk transactions against stc pay system records, acquirer merchant statements, cash collections and bank statements. Perform and monitor settlement activities, ensuring all kiosk amounts are settled accurately and within agreed timelines, and follow up on any unsettled or delayed items. Investigate reconciliation discrepancies, failed, reversed or unapplied transactions and related customer complaints, and coordinate with the relevant parties to resolve them. Coordinate with kiosk vendors, the acquiring partner, IT, Finance and Customer Care on operational issues, maintenance, cash handling and service level adherence. Participate in the testing of new kiosk services, software releases, system integrations and fixes prior to go-live, and document test results and issues. Visit kiosk locations from time to time as needed to inspect machine condition, placement and branding, and to support on-site issue resolution. Review existing kiosk operational processes and procedures, identify gaps and suggest enhancements to improve efficiency, controls and customer experience. Prepare regular kiosk performance, reconciliation and settlement reports for management, and support Finance in the month-end close. Ensure kiosk operations comply with internal policies, controls and applicable CBB requirements, and support the rollout of new kiosk locations. Perform other duties as requested.