Lean Transformation Supervisor

Job Purpose The Lean Transformation Supervisor leads end-to-end process improvement engagements across SRG and its subsidiaries. The role takes real operational problems from definition and root cause through to implemented, controlled solutions, delivering measurable improvements in time, cost and quality. The incumbent designs and documents target-state processes, policies and procedures that the business adopts, embeds sound internal controls, and builds continuous improvement capability within the teams they support. Key Responsibilities 1. Process Improvement Delivery • Lead multiple improvement engagements simultaneously, from scoping and charter through to handover and sustainment. • Apply structured problem solving (Define, Measure, Analyze, Improve, Control) to diagnose operational issues and quantify their impact in time, cost and quality. • Conduct root cause analysis using 5 Whys, fishbone, Pareto and FMEA, and apply error-proofing (poka-yoke) to prevent recurrence. • Build baselines, set measurable targets and track realised benefits against them after implementation. • Reject short-term workarounds in favour of solutions that hold up in real operations. 2. Process Design & Documentation • Map current-state and target-state processes using swim-lane, SIPOC and value stream maps (BPMN preferred) in Visio. • Draft and update SOPs, policies and procedures in English and Arabic, ensuring they are clear, practical and adopted by the business. • Critically review existing policies, procedures, contracts and system reports to identify gaps, duplication and inefficiencies. • Align process designs with ERP/HCM system workflows and identify automation and AI opportunities. 3. Internal Controls & Governance • Design and embed controls within processes, applying the IIA Three Lines Model, COSO and risk and control matrices. • Support the closure of internal and external audit findings through sustainable process changes. • Ensure redesigned processes include clear ownership, approval points and performance monitoring. 4. Data Analysis & Reporting • Extract and analyse data from ERP and other systems using Excel (Power BI preferred) to establish baselines and validate improvements. • Track engagement progress, benefits and KPIs, and report status and risks to Lean Transformation leadership. • Use generative AI tools to accelerate analysis, documentation and reporting. 5. Stakeholder Engagement & Change • Engage process owners and frontline teams to uncover real pain points through workshops, interviews and Gemba walks. • Build executive-ready PowerPoint presentations and present findings and recommendations confidently to senior leadership. • Influence decision-makers with evidence and drive adoption of new processes across entities. • Escalate risks, delays and blockers early. 6. Team Supervision & Capability Building • Supervise, coach and review the work of analysts and project team members assigned to engagements. • Promote Lean and continuous improvement practices across the group, treating each handover as the next baseline. • Contribute to the development of Lean Transformation methodologies, templates and toolkits. Key Performance Indicators • Number of engagements delivered on time and within agreed scope. • Measurable benefits realised (cycle-time reduction, cost savings, quality/error-rate improvement). • Adoption rate of redesigned processes, SOPs and policies. • Number of audit findings closed through process changes. • Sustainment of improvements at post-implementation review. • Stakeholder satisfaction with engagement outcomes. Qualifications Required • Education: Bachelor’s degree in Industrial Engineering, Operations Management, Business Administration or a related field. • Experience: 4–6 years in process improvement, operational excellence or management consulting. • Problem-Solving Track Record: has taken real operational problems from definition and root cause to implemented solutions with measurable results. • Process Design: has designed and documented target-state processes, policies or procedures that the business adopted. • Language: fluent written and spoken English and Arabic. Show more Show less

Education: Bachelor’s degree in Industrial Engineering, Operations Management, Business Administration or a related field. Experience: 4–6 years in process improvement, operational excellence or management consulting. Problem-Solving Track Record: has taken real operational problems from definition and root cause to implemented solutions with measurable results. Process Design: has designed and documented target-state processes, policies or procedures that the business adopted. Language: fluent written and spoken English and Arabic.

1. Process Improvement Delivery: Lead multiple improvement engagements from scoping to sustainment; apply structured problem solving (Define, Measure, Analyze, Improve, Control); conduct root cause analysis using 5 Whys, fishbone, Pareto and FMEA; build baselines, set targets, track benefits; avoid short-term workarounds. 2. Process Design & Documentation: Map current/target-state processes (swim-lane, SIPOC, value stream maps); draft/update SOPs, policies and procedures in English and Arabic; review policies/contracts/system reports to identify gaps; align designs with ERP/HCM workflows and identify automation and AI opportunities. 3. Internal Controls & Governance: Design and embed controls using IIA Three Lines Model, COSO; support closure of audit findings; ensure ownership and monitoring. 4. Data Analysis & Reporting: Extract/analyze data from ERP and other systems using Excel (Power BI); track progress, benefits and KPIs; report to leadership; use generative AI tools. 5. Stakeholder Engagement & Change: Engage process owners and frontline teams; build executive-ready presentations; present findings to senior leadership; influence decisions and drive adoption; escalate risks early. 6. Team Supervision & Capability Building: Supervise/coach analysts and team members; promote Lean practices; contribute to development of methodologies, templates and toolkits.