Assistant Chief Butler

OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place. THE TEAM As part of the Butler team, you will support the delivery of exceptional and highly personalised guest experiences across the resort. Reporting directly to the Chief Butler and working closely with Front Office, Housekeeping, Food & Beverage, Culinary, Engineering, Transportation and Concierge teams, you will help ensure seamless service delivery and operational excellence for every guest stay. YOUR ROLE As Assistant Chief Butler, you will play a pivotal role in supporting the daily leadership and operation of the Butler department. Working alongside the Chief Butler, you will help guide, motivate and develop the Butler team while ensuring the consistent delivery of Rosewood and luxury hospitality service standards. This role combines guest experience leadership, operational oversight and team development. You will be instrumental in creating memorable, tailored experiences for guests while driving service excellence, maintaining operational efficiency and fostering a culture of accountability, collaboration and continuous improvement. HOW YOU’LL MAKE THE PLACE • Lead and coordinate daily Butler operations, ensuring service standards are consistently delivered at the highest level. • Foster exceptional guest experiences by anticipating needs, personalising service and overseeing seamless arrivals, departures and in-villa experiences. • Coach, train and support the Butler team, promoting continuous learning, engagement and operational excellence. • Oversee guest profiles, operational reports, service documentation and departmental communications to maintain accuracy and consistency. • Collaborate closely with operational departments to ensure flawless execution of guest requests, special occasions, VIP stays and bespoke experiences. • Monitor service quality through inspections, audits and guest feedback, implementing corrective actions and continuous improvement initiatives when required. COULD THIS BE YOU? • You bring substantial experience in a luxury hospitality supervisory or Butler leadership environment, with a strong track record of delivering exceptional guest service. • You hold an accredited Butler Certification and have a solid understanding of luxury hospitality standards and personalised service principles. • You are a confident leader who can motivate, coach and develop teams while maintaining a positive and professional working environment. • You are highly organised, able to prioritise competing demands, make sound decisions and remain composed in fast-paced environments. • You have strong communication skills and can build effective relationships with guests, colleagues and cross-functional teams. • You are comfortable using hospitality systems and technology platforms to manage guest preferences, operational information and service delivery. OUR BENEFITS As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, complimentary room nights, learning and development opportunities, and global career opportunities across Rosewood Hotel Group. Associates are also entitled to benefits and leave provisions in accordance with applicable Saudi Arabian labour laws and company policies. OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice. Show more Show less

You bring substantial experience in a luxury hospitality supervisory or Butler leadership environment, with a strong track record of delivering exceptional guest service. You hold an accredited Butler Certification and have a solid understanding of luxury hospitality standards and personalised service principles. You are a confident leader who can motivate, coach and develop teams while maintaining a positive and professional working environment. You are highly organised, able to prioritise competing demands, make sound decisions and remain composed in fast-paced environments. You have strong communication skills and can build effective relationships with guests, colleagues and cross-functional teams. You are comfortable using hospitality systems and technology platforms to manage guest preferences, operational information and service delivery.

Lead and coordinate daily Butler operations, ensuring service standards are consistently delivered at the highest level. Foster exceptional guest experiences by anticipating needs, personalising service and overseeing seamless arrivals, departures and in-villa experiences. Coach, train and support the Butler team, promoting continuous learning, engagement and operational excellence. Oversee guest profiles, operational reports, service documentation and departmental communications to maintain accuracy and consistency. Collaborate closely with operational departments to ensure flawless execution of guest requests, special occasions, VIP stays and bespoke experiences. Monitor service quality through inspections, audits and guest feedback, implementing corrective actions and continuous improvement initiatives when required.