Head of Ticketing and Memberships

Be Part of a Legacy Bigger Than the Game At Al-Qadsiah Club we're creating more than teams—we're crafting a legacy that goes beyond the game, making an impact both on and off the field. Driven by ambition, synergy, and innovation, we aim to inspire generations while shaping the future of Saudi sports. This is more than just a job—it's an opportunity to be part of something larger than yourself. At Al-Qadsiah, you'll play a key role in shaping our legacy, contributing to the nation's sports vision, and making history every step of the way. Overview: As the Head of Ticketing & Memberships at Al-Qadsiah Club, you will lead the strategic development and operational delivery of the club's ticketing and memberships function, driving revenue growth, increasing attendances, and enhancing the supporter experience. Working across ticketing, CRM, pricing, audience insight and customer service, you will play a key role in growing the club's fanbase while using data and commercial insight to maximise long-term commercial performance. Key Responsibilities: Ticketing & Membership Strategy • Lead the development and delivery of the club's long-term ticketing and memberships strategy, aligned to commercial objectives, revenue targets and audience growth. • Develop pricing, discounting and yield management strategies that balance revenue generation, accessibility and fan growth. • Monitor sales performance, forecast demand and adapt pricing and inventory strategies to optimise commercial performance. • Work closely with the Chief Commercial Officer and wider commercial team to support the club's long-term growth ambitions. Ticketing Operations & CRM • Oversee all ticketing systems, CRM platforms and third-party integrations to ensure operational excellence and data integrity. • Manage ticket inventory configuration, on-sale processes and CRM setup across all events. • Lead the development of efficient ticketing operations that support a seamless supporter experience. • Ensure all ticketing policies, procedures and accessibility standards are implemented consistently. Fan Experience & Audience Growth • Deliver an outstanding customer experience across all ticketing and membership touchpoints. • Use CRM data and audience insight to support marketing campaigns, fan engagement initiatives and membership growth. • Develop strategies that strengthen supporter loyalty and improve customer retention. • Work collaboratively with marketing and digital teams to deliver data-led audience development initiatives. Commercial Performance & Reporting • Analyse ticketing and CRM performance to generate actionable commercial insight. • Produce regular reporting on sales performance, attendance, revenue and supporter trends. • Ensure compliance with data protection regulations and customer data governance. • Support strategic decision-making through forecasting, reporting and performance analysis. Leadership & Team Management • Build, lead and develop a high-performing ticketing and memberships team. • Establish clear objectives, performance standards and operational processes. • Foster a culture of accountability, collaboration and continuous improvement. • Build strong relationships with internal departments and external partners to support the successful delivery of club objectives. Qualifications: Essential: • Bachelor's degree in Business, Finance, Marketing, Sports Management or a related discipline. • Minimum of 5–7 years' experience leading ticketing, box office operations and/or CRM functions. • Proven experience managing ticketing operations within sport, entertainment or another customer-focused environment. Desirable: • Master's degree in Business, Sports Management or a related discipline. • Experience within a professional sports club, major entertainment venue or large-scale event organisation. • Experience implementing CRM strategies that drive fan engagement, memberships and retention. • Experience working within high-growth or transformation environments. Skills, Knowledge and Experience: Essential: • Strong commercial acumen with experience delivering revenue growth through pricing and sales optimisation. • Excellent understanding of ticketing systems, CRM platforms and customer lifecycle management. • Advanced analytical skills with the ability to translate data into commercial insight. • Strong leadership and stakeholder management skills. • Experience developing long-term ticketing and membership strategies. • Strong budgeting, forecasting and revenue management capability. • Excellent understanding of supporter behaviour and customer experience. Desirable: • Proven track record of increasing attendance, ticketing revenue and membership growth. • Experience delivering fan engagement initiatives through CRM and audience segmentation. • Experience building or scaling ticketing functions within ambitious, high-growth organisations. Why Join Al-Qadsiah? Be Part of the Legacy: Join a club that's redefining the future of Saudi sports, striving to lead the competition and set new standards of excellence. Experience the Culture: Thrive in an environment that values quality, accountability, diversity, synergy, innovation, and ambition, while embracing harmony - this is the Qadsiah Way. The Executives in Sport Group are retained on behalf of Al Qadsiah SC to make this appointment. All direct applications and CVs will be forwarded to The Executives in Sport Group. If this role is of interest, then please press the apply button and include a copy of your CV.

Essential: Bachelor's degree in Business, Finance, Marketing, Sports Management or a related discipline. Minimum of 5–7 years' experience leading ticketing, box office operations and/or CRM functions. Proven experience managing ticketing operations within sport, entertainment or another customer-focused environment. Desirable: Master's degree in Business, Sports Management or a related discipline. Experience within a professional sports club, major entertainment venue or large-scale event organisation. Experience implementing CRM strategies that drive fan engagement, memberships and retention. Experience working within high-growth or transformation environments.

Ticketing & Membership Strategy: Lead the development and delivery of the club's long-term ticketing and memberships strategy, aligned to commercial objectives, revenue targets and audience growth. Develop pricing, discounting and yield management strategies that balance revenue generation, accessibility and fan growth. Monitor sales performance, forecast demand and adapt pricing and inventory strategies to optimise commercial performance. Work closely with the Chief Commercial Officer and wider commercial team to support the club's long-term growth ambitions. Ticketing Operations & CRM: Oversee all ticketing systems, CRM platforms and third-party integrations to ensure operational excellence and data integrity. Manage ticket inventory configuration, on-sale processes and CRM setup across all events. Lead the development of efficient ticketing operations that support a seamless supporter experience. Ensure all ticketing policies, procedures and accessibility standards are implemented consistently. Fan Experience & Audience Growth: Deliver an outstanding customer experience across all ticketing and membership touchpoints. Use CRM data and audience insight to support marketing campaigns, fan engagement initiatives and membership growth. Develop strategies that strengthen supporter loyalty and improve customer retention. Work collaboratively with marketing and digital teams to deliver data-led audience development initiatives. Commercial Performance & Reporting: Analyse ticketing and CRM performance to generate actionable commercial insight. Produce regular reporting on sales performance, attendance, revenue and supporter trends. Ensure compliance with data protection regulations and customer data governance. Support strategic decision-making through forecasting, reporting and performance analysis. Leadership & Team Management: Build, lead and develop a high-performing ticketing and memberships team. Establish clear objectives, performance standards and operational processes. Foster a culture of accountability, collaboration and continuous improvement. Build strong relationships with internal departments and external partners to support the successful delivery of club objectives.