Business Analyst

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values Role Purpose The Business Analyst provides accurate, timely and insightful financial and operational analysis to support decision-making by the Executive (Leadership) Team, the Heads Group, Medical Directors and site management across My Clinic's multi-site outpatient healthcare network. The role translates clinical, operational and financial data – patient activity, clinician productivity, payer mix, revenue cycle and cost data – into clear management information that drives revenue growth, clinical capacity utilisation, cost efficiency and profitability. The post-holder is a key contributor to the FP&A team through the monthly reporting cycle, the annual budget and Integrated Business Plan (IBP), rolling forecasts, and the evaluation of new services and capital investment. Key Accountabilities Data Management & Management Information • Extract, cleanse, validate and reconcile base data from the Hospital Information System (HIS / EMR), billing and revenue cycle systems, ERP / general ledger, HR / payroll and scheduling systems. • Organise, collate and cross-reference clinical activity, financial and operational data to build a single, reliable source of management information. • Reconcile activity-based revenue (visits, procedures, investigations) to billed and posted revenue in the general ledger, investigating and resolving variances Revenue & Activity Reporting • Produce flash reports on patient volumes, revenue, new vs. follow-up visits and channel performance by site, specialty and clinician. • Produce weekly performance packs tracking actuals against budget, forecast and prior year, highlighting trends, risks and opportunities. • Produce monthly revenue reports analysed by payer (insurance, cash, corporate, government / VIK partnerships), service line, specialty and site. • Monitor payer mix, average revenue per visit, price realisation and discount / package utilisation, flagging adverse movements. Month-End & Profitability Reporting • Doctor (Clinician) Profitability – analyse revenue, direct costs, compensation and contribution per clinician, including productivity measures (patients per session, clinic utilisation, revenue per hour). • Specialty Performamce – report contribution and gross margin by specialty and service line (e.g. primary care, dental, dermatology, physiotherapy, laboratory, radiology). • Site P&L – support preparation of site-level profit and loss statements and contribution analysis. • Executive Reports – contribute to monthly executive and board packs with concise, insight-led commentary. Revenue Cycle & Payer Analytics • Analyse insurance claims performance, including submission timeliness, rejection and denial rates by payer and reason code, resubmission success and write-offs. • Track debtor days, ageing and cash collection by payer; support the Revenue Cycle Management (RCM) team in prioritising recovery actions. • Support analysis of payer contracts and tariffs, including price-volume impacts of contract renewals and NPHIES / CCHI requirements. Planning, Budgeting & Forecasting • Input and update actuals into planning models to support the FP&A Manager through the annual budget, IBP and rolling forecast cycles. Business Cases & Capital Investment • Produce data, assumptions and financial analysis to support business cases for capital expenditure, including new clinics, site expansions, medical equipment and new service lines. • Support post-investment reviews comparing actual performance to approved business cases. • Support commercial modelling for corporate, insurer and partnership arrangements (e.g. value-inkind sponsorships, corporate clinic contracts). Ad Hoc & Commercial Analysis • Marketing Reports – value-for-money analysis of marketing campaigns, including cost per lead, cost per acquired patient, conversion and return on marketing spend. • Specialty Ad Hoc Analysis – deep dives into specialty performance, pricing, referral patterns, patient retention and leakage. Cost Optimisation – analyse consumables, medical supplies, staffing and third-party costs to identify savings opportunities. • Other analysis as requested by the Leadership Team and Heads Group. Data Governance, Controls & Continuous Improvement • Ensure all reports are accurate, reconciled and supported by documented working papers and version control. • Handle patient and employee data in line with the Saudi Personal Data Protection Law (PDPL), My Clinic policies and confidentiality requirements, using de-identified data wherever possible. • Bring new ideas to improve reporting, automating manual processes and developing self-service dashboards (e.g. Power BI). • Work as part of the wider Finance team, supporting colleagues during month-end, audit and peak periods as required. Qualifications, Knowledge & Experience Education: Bachelor's degree in Accounting, Finance, Business, Economics or a related discipline Professional: SOCPA registered and studying for a recognised accountancy qualification (SOCPA, ACCA, CMA or CIMA) Experience: 2+ years in financial analysis, management reporting or FP&A Skills: Advanced Microsoft Excel (Power Query, pivot tables, lookups, financial modelling); proficient in PowerPoint Show more Show less

The Business Analyst provides accurate, timely and insightful financial and operational analysis to support decision-making by the Executive (Leadership) Team, the Heads Group, Medical Directors and site management across My Clinic's multi-site outpatient healthcare network. The role translates clinical, operational and financial data – patient activity, clinician productivity, payer mix, revenue cycle and cost data – into clear management information that drives revenue growth, clinical capacity utilisation, cost efficiency and profitability. The post-holder is a key contributor to the FP&A team through the monthly reporting cycle, the annual budget and Integrated Business Plan (IBP), rolling forecasts, and the evaluation of new services and capital investment.