End User and IT Support Engineer

Employment Type: Independent Contractor Contract Duration: Initial 12 months, with potential for extension Work Arrangement: Onsite, 5 days per week Location: Abu Dhabi or Dubai, United Arab Emirates Description Responsible for providing technical support and troubleshooting services to end users, ensuring the efficient operation of IT hardware, software, applications, and workplace technology. The role includes resolving technical incidents and service requests, managing user accounts and access, supporting endpoint devices, and maintaining high levels of service quality and user satisfaction in an enterprise environment. Qualifications • Minimum of 8 years of relevant experience in end-user computing, IT support, desktop support, or service desk operations within an enterprise environment. • Strong knowledge of Windows operating systems, desktop and laptop support, Microsoft 365, endpoint management, and IT troubleshooting. • Experience with incident management, service request fulfillment, user account administration, and IT service management processes. • Relevant industry certifications in IT support, endpoint management, or related technologies. • Strong communication, problem-solving, and customer service skills. Visa and Independent Contractor Eligibility Candidates with existing UAE residency or independent work arrangements are preferred, particularly those who have: • A valid UAE Golden Visa, subject to applicable work authorization requirements. • A valid freelance permit or license. • A valid business or trade license that permits the proposed consulting or contracting activity. • UAE residency through a spouse or family sponsorship, provided the candidate can obtain any additional work authorization required.

Minimum of 8 years of relevant experience in end-user computing, IT support, desktop support, or service desk operations within an enterprise environment. Strong knowledge of Windows operating systems, desktop and laptop support, Microsoft 365, endpoint management, and IT troubleshooting. Experience with incident management, service request fulfillment, user account administration, and IT service management processes. Relevant industry certifications in IT support, endpoint management, or related technologies. Strong communication, problem-solving, and customer service skills.

Providing technical support and troubleshooting services to end users, ensuring the efficient operation of IT hardware, software, applications, and workplace technology. Resolving technical incidents and service requests, managing user accounts and access, supporting endpoint devices, and maintaining high levels of service quality and user satisfaction in an enterprise environment.