Senior Performance Analyst

Don't Just Report the Numbers. Drive What Happens Next. At Boutiqaat, one of the Middle East's leading e-commerce platforms, operational excellence is essential to delivering exceptional customer experiences. We're looking for an analytical, proactive, and results-driven Senior Performance Analyst to join our Process Excellence team. This is an opportunity for someone who sees beyond dashboards and reports, understands what drives operational performance, and knows how to turn data into meaningful improvements. If you're passionate about solving problems, challenging inefficiencies, and helping teams perform at their best, we'd like to hear from you. The Opportunity As a Senior Performance Analyst, you'll play an important role in monitoring, analyzing, and improving operational performance across different business units and operational functions. You'll work closely with stakeholders to strengthen performance visibility, identify gaps, and support data-driven decisions that improve productivity, quality, efficiency, and service delivery. What You'll Be Doing • Develop and maintain performance dashboards, reports, and KPI tracking frameworks. • Analyze operational productivity, quality, service levels, and performance against established SLAs. • Identify opportunities to automate reporting and improve data accuracy and accessibility. • Consolidate performance data across business units and operational functions to identify trends and improvement opportunities. • Lead performance review meetings and facilitate discussions around operational results. • Conduct root-cause analysis to identify performance gaps and recommend corrective actions. • Track improvement initiatives and ensure agreed actions are implemented effectively. • Support benchmarking, knowledge sharing, and performance standardization across teams. • Collaborate with operational stakeholders to identify process and system inefficiencies. • Present clear, actionable insights and recommendations to management. What We're Looking For • Bachelor's degree in Business Administration, Industrial Engineering, Supply Chain, Operations, Data Analytics, or a related field. • 4–6 years of relevant experience in operational performance analysis, business analysis, performance reporting, or process improvement. • Advanced Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, complex formulas, and data analysis. • Strong PowerPoint and operational reporting skills. • Experience with BI tools, dashboards, or data visualization platforms is preferred. • Good understanding of ERP systems, Warehouse Management Systems (WMS), and operational processes. • Strong knowledge of KPIs, SLAs, productivity analysis, and performance management. • Excellent analytical, problem-solving, and presentation skills. • Ability to translate complex data into clear business insights and recommendations. • Strong stakeholder management and communication skills. • Fluency in English; Arabic is an advantage. Experience within warehouse, fulfillment, logistics, e-commerce, or retail operations would be particularly valuable. Why Join Boutiqaat? At Boutiqaat, data isn't just something we measure. It's something we use to make better decisions. You'll join a dynamic regional organization where your analysis can directly influence operational performance, process improvements, and business efficiency. Working alongside our Operations and Process Excellence teams, you'll have the opportunity to strengthen reporting frameworks, challenge existing processes, and contribute to initiatives that make a measurable difference. Your insights won't just explain performance. They'll help shape it. Ready to Make an Impact? If you're an analytical thinker who enjoys uncovering insights, solving operational challenges, and turning data into action, we'd love to hear from you. Apply now and help drive operational excellence at Boutiqaat.

Bachelor's degree in Business Administration, Industrial Engineering, Supply Chain, Operations, Data Analytics, or a related field. 4–6 years of relevant experience in operational performance analysis, business analysis, performance reporting, or process improvement. Advanced Microsoft Excel skills, including PivotTables, XLOOKUP/VLOOKUP, complex formulas, and data analysis. Strong PowerPoint and operational reporting skills. Experience with BI tools, dashboards, or data visualization platforms is preferred. Good understanding of ERP systems, Warehouse Management Systems (WMS), and operational processes. Strong knowledge of KPIs, SLAs, productivity analysis, and performance management. Excellent analytical, problem-solving, and presentation skills. Ability to translate complex data into clear business insights and recommendations. Strong stakeholder management and communication skills. Fluency in English; Arabic is an advantage.

Develop and maintain performance dashboards, reports, and KPI tracking frameworks. Analyze operational productivity, quality, service levels, and performance against established SLAs. Identify opportunities to automate reporting and improve data accuracy and accessibility. Consolidate performance data across business units and operational functions to identify trends and improvement opportunities. Lead performance review meetings and facilitate discussions around operational results. Conduct root-cause analysis to identify performance gaps and recommend corrective actions. Track improvement initiatives and ensure agreed actions are implemented effectively. Support benchmarking, knowledge sharing, and performance standardization across teams. Collaborate with operational stakeholders to identify process and system inefficiencies. Present clear, actionable insights and recommendations to management.