Digital Infrastructure Lead

Digital Infrastructure Lead Location: Saudi Arabia Role Summary We are looking for an experienced Digital Infrastructure Lead to provide leadership and governance across enterprise infrastructure services, including Cloud & Compute, Network & Network Security Operations, and Security Systems Support. This is a senior leadership role responsible for overall service performance, operational stability, governance, stakeholder management, risk management, and continuous improvement across multiple infrastructure functions. The Digital Infrastructure Lead will provide direction to functional leads and technical managers, ensuring infrastructure services are secure, resilient, reliable, and aligned with business and operational requirements. This is primarily a leadership and governance role rather than a hands-on technical position. The successful candidate should have sufficient technical knowledge to challenge recommendations, understand risks and dependencies, support decision-making, and communicate complex infrastructure matters effectively to senior stakeholders. Key Responsibilities Infrastructure Leadership & Governance • Provide overall leadership and governance across Cloud & Compute, Network & Network Security, and Security Systems Support. • Lead and develop functional leads and technical managers responsible for day-to-day infrastructure operations. • Establish clear priorities, responsibilities, KPIs, and service-performance expectations across infrastructure functions. • Ensure effective collaboration and coordination between infrastructure, cybersecurity, applications, service management, vendors, and other technology teams. • Monitor infrastructure risks, dependencies, capacity, resilience, and service continuity. • Drive a strong culture of accountability, service excellence, collaboration, and continuous improvement. Cloud & Compute • Provide leadership oversight across cloud and data center infrastructure services. • Oversee services covering servers, operating systems, virtualization, containers, storage, backup, databases, and related infrastructure technologies. • Ensure infrastructure platforms remain stable, secure, resilient, and effectively managed. • Monitor availability, performance, capacity, lifecycle, and operational risks across Cloud & Compute environments. • Support infrastructure modernization, automation, optimization, and standardization initiatives. Network & Network Security Operations • Provide leadership oversight across enterprise network and network-security services. • Oversee operational services including LAN/WAN, wireless networks, connectivity, remote access, firewalls, load balancing, and related network platforms. • Ensure network availability, performance, resilience, capacity, security, and configuration integrity. • Support effective coordination between networking, cybersecurity, infrastructure, and other technical functions. • Drive improvements that enhance network stability, security, and service quality. Security Systems Support • Provide leadership oversight for operational support of enterprise security systems and platforms. • Ensure effective incident investigation, troubleshooting, service restoration, escalation, and problem management for security technologies. • Coordinate with cybersecurity teams, infrastructure teams, vendors, and specialist technical teams when required. • Ensure strong ownership and communication throughout security-system incidents and escalations. • Drive improvements in operational processes, knowledge management, and reduction of recurring technical issues. Service Management & Operational Excellence • Ensure infrastructure services are delivered in accordance with established service levels, processes, security requirements, and IT service-management standards. • Provide leadership during major incidents, ensuring effective coordination, escalation, communication, and resolution. • Ensure appropriate root-cause analysis and corrective actions are completed following significant incidents. • Monitor service availability, performance, capacity, resilience, and disaster-recovery readiness. • Drive improvements across Incident, Problem, Change, Capacity, Availability, and Service Continuity Management. • Identify opportunities for automation, standardization, lifecycle improvement, and reduction of recurring incidents. Stakeholder & Service Management • Build strong relationships with business stakeholders, technology teams, service providers, and vendors. • Act as a senior escalation point for infrastructure-related service performance, risks, and operational issues. • Translate complex technical topics into clear business impacts, risks, options, and recommendations. • Conduct regular operational and governance reviews with functional leads and key stakeholders. • Ensure clear communication around major incidents, service risks, planned improvements, and operational priorities. Reporting & Continuous Improvement • Develop consolidated infrastructure performance and operational reports. • Track KPIs, service levels, risks, incidents, problems, availability, and improvement initiatives. • Analyze recurring infrastructure issues and ensure appropriate preventive actions are implemented. • Support resource and capability planning across infrastructure functions. • Monitor supplier and vendor performance where applicable. • Promote automation, operational efficiency, cost-conscious delivery, and continual service improvement. Required Skills & Experience • Strong experience leading enterprise IT infrastructure operations across multiple technical areas. • Strong knowledge of Cloud, Compute, Data Center, Network, Network Security, and Security Systems operations. • Experience managing senior technical managers, functional leads, tower leads, or multidisciplinary infrastructure teams. • Broad technical understanding of servers, operating systems, virtualization, containers, storage, backup, databases, networking, firewalls, and cloud technologies. • Strong knowledge of IT Service Management (ITSM) principles and operational governance. • Experience with Major Incident Management, Problem Management, Change Management, Service Continuity, Capacity Management, and operational risk. • Strong understanding of high-availability and business-critical infrastructure environments. • Ability to translate technical challenges into clear service impacts, risks, and recommendations. • Strong leadership, stakeholder-management, communication, coaching, and decision-making skills. • Experience working with vendors, service providers, and cross-functional technology teams. • Strong analytical and problem-solving capabilities. • Experience driving automation, standardization, service improvement, and infrastructure

Strong experience leading enterprise IT infrastructure operations across multiple technical areas. Strong knowledge of Cloud, Compute, Data Center, Network, Network Security, and Security Systems operations. Experience managing senior technical managers, functional leads, tower leads, or multidisciplinary infrastructure teams. Broad technical understanding of servers, operating systems, virtualization, containers, storage, backup, databases, networking, firewalls, and cloud technologies. Strong knowledge of IT Service Management (ITSM) principles and operational governance. Experience with Major Incident Management, Problem Management, Change Management, Service Continuity, Capacity Management, and operational risk. Strong understanding of high-availability and business-critical infrastructure environments. Ability to translate technical challenges into clear service impacts, risks, and recommendations. Strong leadership, stakeholder-management, communication, coaching, and decision-making skills. Experience working with vendors, service providers, and cross-functional technology teams. Strong analytical and problem-solving capabilities. Experience driving automation, standardization, service improvement, and infrastructure

Infrastructure Leadership & Governance: Provide overall leadership and governance across Cloud & Compute, Network & Network Security, and Security Systems Support. Lead and develop functional leads and technical managers responsible for day-to-day infrastructure operations. Establish clear priorities, responsibilities, KPIs, and service-performance expectations across infrastructure functions. Ensure effective collaboration and coordination between infrastructure, cybersecurity, applications, service management, vendors, and other technology teams. Monitor infrastructure risks, dependencies, capacity, resilience, and service continuity. Drive a strong culture of accountability, service excellence, collaboration, and continuous improvement. Cloud & Compute: Provide leadership oversight across cloud and data center infrastructure services. Oversee services covering servers, operating systems, virtualization, containers, storage, backup, databases, and related infrastructure technologies. Ensure infrastructure platforms remain stable, secure, resilient, and effectively managed. Monitor availability, performance, capacity, lifecycle, and operational risks across Cloud & Compute environments. Support infrastructure modernization, automation, optimization, and standardization initiatives. Network & Network Security Operations: Provide leadership oversight across enterprise network and network-security services. Oversee operational services including LAN/WAN, wireless networks, connectivity, remote access, firewalls, load balancing, and related network platforms. Ensure network availability, performance, resilience, capacity, security, and configuration integrity. Support effective coordination between networking, cybersecurity, infrastructure, and other technical functions. Drive improvements that enhance network stability, security, and service quality. Security Systems Support: Provide leadership oversight for operational support of enterprise security systems and platforms. Ensure effective incident investigation, troubleshooting, service restoration, escalation, and problem management for security technologies. Coordinate with cybersecurity teams, infrastructure teams, vendors, and specialist technical teams when required. Ensure strong ownership and communication throughout security-system incidents and escalations. Drive improvements in operational processes, knowledge management, and reduction of recurring technical issues. Service Management & Operational Excellence: Ensure infrastructure services are delivered in accordance with established service levels, processes, security requirements, and IT service-management standards. Provide leadership during major incidents, ensuring effective coordination, escalation, communication, and resolution. Ensure appropriate root-cause analysis and corrective actions are completed following significant incidents. Monitor service availability, performance, capacity, resilience, and disaster-recovery readiness. Drive improvements across Incident, Problem, Change, Capacity, Availability, and Service Continuity Management. Identify opportunities for automation, standardization, lifecycle improvement, and reduction of recurring incidents. Stakeholder & Service Management: Build strong relationships with business stakeholders, technology teams, service providers, and vendors. Act as a senior escalation point for infrastructure-related service performance, risks, and operational issues. Translate complex technical topics into clear business impacts, risks, options, and recommendations. Conduct regular operational and governance reviews with functional leads and key stakeholders. Ensure clear communication around major incidents, service risks, planned improvements, and operational priorities. Reporting & Continuous Improvement: Develop consolidated infrastructure performance and operational reports. Track KPIs, service levels, risks, incidents, problems, availability, and improvement initiatives. Analyze recurring infrastructure issues and ensure appropriate preventive actions are implemented. Support resource and capability planning across infrastructure functions. Monitor supplier and vendor performance where applicable. Promote automation, operational efficiency, cost-conscious delivery, and continual service improvement.