Guest Relations Executive

Your Journey Starts Here. This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse. At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond. The Opportunity A Platform For Those Who Deliver. Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact. Compensation • A fixed monthly salary of AED 2,000 offered as part of this exciting career opportunity. Roles And Responsibilities You Take Ownership. You Deliver With Precision. You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output. • A proven track record of 1-2 years in a Luxury Hotel environment in a similar role is an Advantage. • An elevated and energetic Conversationalist, engaging Guests with lively discussions. • A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience. • A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit. • The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’ • Finds Creative Solutions and takes Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. • Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’ • Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated FIVER. • Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus). • Welcomes and bids farewell to guests Warmly and Courteously, ensuring a memorable Arrival and Departure Experience. • Maintains a ‘FIVE-Styled’ Presence in the hotel lobby, actively engaging with New and Current Guests. • Handles Guest Complaints promptly and Follows Up diligently, ensuring Efficient Resolution in case of any concerns or issues. • Solicits feedback from guests to continuously improve services and facilities. • Ensures Personal Recognition for Guests whenever possible, offering customised and tailor-made Service and Attention. • Escorts VIP Guests to their allocated rooms, providing Detailed Information on facilities, events, and special offers. • Inspects VIP room Status and Amenities, ensuring a ‘FIVE-Star’ Setup prior to the Guests' arrival. • Collaborates with the Front Office Team to ensure a Seamless and ‘FIVE-Styled’ Service for Guests. • Reviews and prepares Arrival Reports for the GC, VIPs, and Guests with Special Status, Highlighting Pertinent Information for management and related functions. • Fosters Clear Communication and Next-level Collaboration between the Concierge, Front Office, and Reservations. • Coordinates the preparation and distribution of Guest Amenities, Welcome Letters, and Fruit Setups for VIPs, GC, and long-stay guests. • Reports Daily Activities in the logbook and actively participates in daily Operations Briefings to ensure well-coordinated service. • Adheres to FIVE’s Health, Safety, and Hygiene Regulations at all times. • Builds and demonstrates familiarity with the Group's Emergency Procedures. • Conducts daily Courtesy Calls and meticulously executes Performance Monitor tasks, maintaining Boundary-Breaking standards of service. • Regularly updates Guest History with accurate and relevant information to offer a Curated and Personalised guest experience. • Actively promotes Inter-Hotel Sales, In-House Facilities, and awareness of Events, Food and Beverage outlets, and Special Promotions. • Performs additional duties as assigned by the Service Manager. • Provides a proper Handover at the end of each shift, ensuring a Smooth Transition for the next shift. What Success Looks Like Be Part of an Organisation That Recognises Delivery and Rewards Growth. You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory. You Connect You recognise how your work affects the wider team, the guest, and the business, and you act accordingly. You Represent the Brand In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand. You Own It You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight. You Deliver Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results. You Grow You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve. Ready to Join the Tribe? If You Want to Play at the Highest Level, We’d Like to Hear from You. If you're inspired by high-performance environments, energised by possibility, and driven to deliver work that truly stands out - write to us with your CV and a brief introduction to the contact below. Apply: https://careers.fivehotelsandresorts.com/jobs/Careers Show more Show less

1-2 years in a Luxury Hotel environment in a similar role is an Advantage. Fluent in English; additional languages a plus. A hands-on, can-do attitude with excellent communication and guest service orientation.

Welcomes and bids farewell to guests warmly and courteously; handles guest complaints promptly and follows up diligently; solicits feedback from guests to improve services; escorts VIP guests to rooms and provides facilities information; ensures VIP room status and amenities; collaborates with Front Office to ensure seamless service; reviews and prepares arrival reports for GC, VIPs, and guests with special status; maintains guest history; promotes inter-hotel sales and facilities; conducts daily courtesy calls and performance monitor tasks; coordinates guest amenities, welcome letters, and fruit setups for VIPs; reports daily activities; adheres to health, safety, and hygiene regulations; participates in daily operations briefings; proper handover between shifts; performs additional duties as assigned by the Service Manager.