Customer Support Specialist

About The Company National Parcel Stations Network - Parcelat is a leading logistics and parcel delivery company committed to transforming the way packages are shipped, received, and managed. With a robust network of parcel stations across the country, Parcelat aims to provide seamless, efficient, and reliable delivery solutions to both individual consumers and corporate clients. Our innovative approach leverages cutting-edge technology and a customer-centric philosophy to enhance the overall delivery experience, making parcel management more convenient and accessible for everyone. As a dynamic organization, we prioritize sustainability, operational excellence, and continuous growth, fostering a workplace that encourages innovation and professional development. About The Role We are seeking a dedicated and detail-oriented Logistics Coordinator to join our team at Parcelat. In this role, you will be responsible for managing daily logistics operations, coordinating with various stakeholders, and ensuring the smooth flow of parcels through our network. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. You will play a vital role in maintaining our high standards of service delivery, optimizing operational processes, and supporting our mission to provide unparalleled parcel management solutions. This position offers an exciting opportunity to contribute to a rapidly growing company that values innovation, teamwork, and customer satisfaction. Qualifications The ideal candidate should possess a minimum of a bachelor's degree in logistics, supply chain management, business administration, or a related field. Prior experience in logistics, courier services, or supply chain operations is preferred. Strong organizational and multitasking skills are essential, along with proficiency in using logistics management software and MS Office applications. Excellent communication and interpersonal skills are required to coordinate effectively with team members, clients, and partners. A problem-solving mindset, attention to detail, and the ability to work under pressure are critical attributes for success in this role. Candidates should also demonstrate a proactive attitude, adaptability, and a commitment to continuous improvement. Responsibilities • Coordinate daily logistics operations, including parcel dispatch, delivery scheduling, and tracking. • Maintain accurate records of shipments, deliveries, and inventory levels within the parcel station network. • Collaborate with courier partners and internal teams to resolve delivery issues promptly. • Monitor and optimize route planning to ensure timely and cost-effective deliveries. • Assist in managing customer inquiries and providing exceptional service support. • Implement and adhere to safety and quality standards across all operational activities. • Analyze operational data to identify areas for improvement and implement process enhancements. • Support the onboarding and training of new team members to ensure operational consistency. • Participate in regular team meetings to review performance metrics and strategize improvements. • Ensure compliance with company policies, legal regulations, and industry standards. Benefits Parcelat offers a comprehensive benefits package designed to support our employees' well-being and professional growth. Employees enjoy competitive salary packages, health insurance coverage, and paid time off. We promote a positive work environment that encourages collaboration, innovation, and continuous learning. Opportunities for career advancement are available through ongoing training programs, mentorship, and internal mobility initiatives. Additionally, our company provides flexible working arrangements to help maintain a healthy work-life balance. We also foster a culture of recognition and reward, celebrating individual and team achievements regularly. Equal Opportunity Parcelat is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We believe that diversity enriches our organization and drives innovation. All qualified candidates are encouraged to apply, and we are dedicated to providing a fair and respectful recruitment process for everyone. Show more Show less

The ideal candidate should possess a minimum of a bachelor's degree in logistics, supply chain management, business administration, or a related field. Prior experience in logistics, courier services, or supply chain operations is preferred. Strong organizational and multitasking skills are essential, along with proficiency in using logistics management software and MS Office applications. Excellent communication and interpersonal skills are required to coordinate effectively with team members, clients, and partners. A problem-solving mindset, attention to detail, and the ability to work under pressure are critical attributes for success in this role. Candidates should also demonstrate a proactive attitude, adaptability, and a commitment to continuous improvement.

Coordinate daily logistics operations, including parcel dispatch, delivery scheduling, and tracking. Maintain accurate records of shipments, deliveries, and inventory levels within the parcel station network. Collaborate with courier partners and internal teams to resolve delivery issues promptly. Monitor and optimize route planning to ensure timely and cost-effective deliveries. Assist in managing customer inquiries and providing exceptional service support. Implement and adhere to safety and quality standards across all operational activities. Analyze operational data to identify areas for improvement and implement process enhancements. Support the onboarding and training of new team members to ensure operational consistency. Participate in regular team meetings to review performance metrics and strategize improvements. Ensure compliance with company policies, legal regulations, and industry standards.