Business Process Engineering Lead (Telecom) - Damascus Based

Position Objective: The Business Excellence Lead is responsible for the organisation's end-to-end business process management practice, with a primary focus on optimising and re-engineering processes to identify inefficiencies and introduce automation and digitisation. The role sets process discovery standards, leads delivery across digital transformation initiatives, and applies hands-on expertise in process design, BPM modelling, and implementation. It also carries leadership responsibility for mentoring and reviewing the work of the Business Process Engineer reporting into this position Job Description & Responsibilities: • Lead discovery sessions with senior stakeholders and department heads to understand current operations, pain points, and strategic objectives. • Review and approve AS-IS process documentation, ensuring accuracy, completeness, and adherence to modelling standards. • Define TO-BE process architecture at the enterprise level using business process re-engineering, Lean, and continuous improvement methodologies, with a clear focus on eliminating waste and simplifying workflows. • Establish process modelling standards, BPMN 2.0 guidelines, and quality benchmarks for the team. • Lead process design and redesign in BPMN modelling tools, handling complex, cross-functional, and multi-system architectures. • Own gap analysis outputs, ensuring findings are actionable and aligned with business goals. • Identify, assess, and lead automation, RPA, and intelligent process orchestration opportunities, building the case for where digitization delivers the most value. • Drive the digitization of manual and paper-based processes, working with stakeholders to define digital workflows and reduce reliance on manual intervention. • Oversee implementation, managing go-live coordination, stakeholder alignment, and post-implementation review. • Define integration requirements between process designs and enterprise systems in close collaboration with IT teams. • Establish governance frameworks, process ownership structures, and RACI models across the organization. • Develop and monitor KPIs, SLAs, and OLAs at program level and track benefits realization. • Build and maintain a reusable library of process assets, templates, and standards to drive consistency and speed across the organization. • Guide, mentor, and review the work of the Business Process Engineer. Qualifications & Experience: • Bachelor’s degree in engineering, Business Administration, or Information Systems. • Minimum 8–10 years in business process engineering or BPM, with at least 3–4 years in a lead or senior capacity. • Fluent in Arabic writing, reading, and speaking is a must. • Authoritative hands-on experience across the full BPM lifecycle, i.e., AS IS discovery, TO-BE, Process modelling, validation, Implementation, and integration. • Hands-on experience with at leaswith at least 1 professional tool in BPMN 2.0 and BPMS platforms such as Bizagi, ARIS, Pegasystems, Appian, or Camunda. • Experience with RPA, workflow automation, and intelligent automation concepts. • Understand Value stream excellence. • Preferably CBPP or CBPL certification. BPMN 2.0 - OCEB 2 or equivalent. • Lean Six Sigma Black Belt preferred; Green Belt minimum. • Understanding telecom, fibre network, or fixed network environments is a distinct advantage. Show more Show less

Minimum 8–10 years in business process engineering or BPM, with at least 3–4 years in a lead or senior capacity; Fluent in Arabic writing, reading, and speaking; Authoritative hands-on experience across the full BPM lifecycle (AS-IS discovery, TO-BE, Process modelling, validation, Implementation, and integration); Hands-on experience with at least 1 professional tool in BPMN 2.0 and BPMS platforms such as Bizagi, ARIS, Pegasystems, Appian, or Camunda; Experience with RPA, workflow automation, and intelligent automation concepts; Lean Six Sigma Black Belt preferred; Green Belt minimum; Understanding telecom, fibre network, or fixed network environments is a distinct advantage.

Lead discovery sessions with senior stakeholders and department heads; Review and approve AS-IS process documentation; Define TO-BE process architecture at the enterprise level; Establish process modelling standards and BPMN 2.0 guidelines; Lead process design and redesign in BPMN modelling tools; Own gap analysis outputs; Identify and lead automation, RPA, and intelligent process orchestration opportunities; Drive digitization of manual processes; Oversee implementation and go-live coordination; Define integration requirements with enterprise systems; Establish governance frameworks and RACI models; Develop and monitor KPIs, SLAs, and OLAs; Build and maintain a library of process assets; Guide and mentor the Business Process Engineer.