International Markets Performance Manager

🚀 Welcome to Your Next Adventure! Drive the operational performance, process excellence, and product development roadmap for Snoonu's international markets. Own end-to-end market performance — from KPI tracking and process improvement to identifying product gaps and driving feature development that enables market-specific growth. This role sits at the intersection of Operations and Product. 🛠 What You’ll Get Your Hands On • Own end-to-end tracking of operational metrics across all international markets; ensure performance targets are met or exceeded. • Build and maintain dashboards, scorecards, and reports for real-time visibility into international market performance. • Analyze operational data to identify trends, gaps, and improvement opportunities; translate insights into actionable recommendations. • Establish standardized KPIs and benchmarks across international markets aligned with Snoonu's operational objectives. • Lead process improvement initiatives — identify inefficiencies, design optimized workflows, implement scalable solutions. • Conduct regular operational reviews with market leads to assess performance, address challenges, and drive continuous improvement. • Identify product gaps specific to international markets by analyzing operational pain points, market requirements, and competitive landscape. • Write and prioritize product requirements (PRDs, user stories, acceptance criteria) for features impacting international operations — localization, payment methods, vendor tools, market-specific workflows. • Act as the primary Operations voice in product roadmap discussions for international markets. • Conduct operational readiness assessments for new product features before deployment to international markets. • Monitor and measure operational impact of product releases — track adoption, efficiency gains, and areas for iteration. • Ensure the platform supports multi-market configurations: operating hours, delivery models, pricing structures, regulatory requirements. • Support new market launches by defining operational playbooks, metrics frameworks, and monitoring systems. • Identify and implement best practices across markets to improve efficiency, reduce costs, and enhance service quality. 🧙‍♂️ The Magic You Bring • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field. • 5–7 years in operations management, performance management, process improvement, or product operations — preferably with multi-market exposure. • Proven experience managing operational metrics and driving performance improvements across multiple markets. • Experience writing product requirements and working directly with Product and Engineering teams. • Strong analytical skills with ability to interpret complex data and translate into actionable insights. • Advanced proficiency in Tableau, Power BI, Looker, or similar. Strong Excel/Sheets skills. • Familiarity with product management tools (Jira, Asana, ClickUp, or similar). • Experience in technology, e-commerce, logistics, delivery, or marketplace businesses preferred. Inside Snoonu’s Universe Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier. The Dream We’re Chasing To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time. The Quest We’re On To radically transform how people live by leveraging technology to connect them with endless possibilities. Our Everyday Superpowers Be Customer Obsessed: “Focus on the customer and all else will follow.” Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.” Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.” Lead by Example and Take Ownership: “Be the change you want to see and take ownership.” Work Smart and Deliver Results: “You can do more by doing less, better, and faster.” It's All About People: “Be a team player; together we are stronger.” Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.” Perks & Worklife Magic At Snoonu 🌐 Global Vibes – Collaborate with a worldwide crew. 🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth. 🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy. 🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies. 🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops. Great Place to Work® Certified We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work. Certified for Excellence Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people. Beyond the Code: Giving Back Matters We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission. Diversity Isn’t Just a Buzzword At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here. Let’s Build the Future Together Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together. Stay in the loop—connect with us on LinkedIn! Show more

Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field. 5–7 years in operations management, performance management, process improvement, or product operations — preferably with multi-market exposure. Proven experience managing operational metrics and driving performance improvements across multiple markets. Experience writing product requirements and working directly with Product and Engineering teams. Strong analytical skills with ability to interpret complex data and translate into actionable insights. Advanced proficiency in Tableau, Power BI, Looker, or similar. Strong Excel/Sheets skills. Familiarity with product management tools (Jira, Asana, ClickUp, or similar). Experience in technology, e-commerce, logistics, delivery, or marketplace businesses preferred.

Own end-to-end tracking of operational metrics across all international markets; ensure performance targets are met or exceeded. Build and maintain dashboards, scorecards, and reports for real-time visibility into international market performance. Analyze operational data to identify trends, gaps, and improvement opportunities; translate insights into actionable recommendations. Establish standardized KPIs and benchmarks across international markets aligned with Snoonu's operational objectives. Lead process improvement initiatives — identify inefficiencies, design optimized workflows, implement scalable solutions. Conduct regular operational reviews with market leads to assess performance, address challenges, and drive continuous improvement. Identify product gaps specific to international markets by analyzing operational pain points, market requirements, and competitive landscape. Write and prioritize product requirements (PRDs, user stories, acceptance criteria) for features impacting international operations — localization, payment methods, vendor tools, market-specific workflows. Act as the primary Operations voice in product roadmap discussions for international markets. Conduct operational readiness assessments for new product features before deployment to international markets. Monitor and measure operational impact of product releases — track adoption, efficiency gains, and areas for iteration. Ensure the platform supports multi-market configurations: operating hours, delivery models, pricing structures, regulatory requirements. Support new market launches by defining operational playbooks, metrics frameworks, and monitoring systems. Identify and implement best practices across markets to improve efficiency, reduce costs, and enhance service quality.