MDM Expert (Workspace ONE)

Responsibilities • Administer and maintain the Omnissa Workspace ONE UEM (MDM) platform, including device enrollment, configuration, application deployment, updates, and secure retirement. • Manage integrations with Active Directory, certificates, ADFS, MFA, and network/security components in coordination with relevant teams. • Enforce device security and compliance policies and provide audit evidence and compliance reports. • Resolve L3 incidents and service requests through ServiceNow, ensuring SLA compliance and supporting L1/L2 teams with escalations. • Perform root cause analysis, implement permanent fixes, and manage changes through the approved CAB process. • Maintain technical documentation, operating procedures, and knowledge base articles. • Monitor platform performance, prepare operational reports, and support knowledge transfer from the existing service provider. Requirements • BSc. degree in Computer Science, Information Technology, or a related field. • 10+ Yrs. of experience in enterprise mobility and endpoint management, including 3 years of hands-on Workspace ONE UEM (AirWatch) administration. • Strong knowledge of Workspace ONE UEM, Active Directory, PKI certificates, ADFS, MFA, and basic networking and security. • Experience with ServiceNow and ITIL incident, problem, and change management processes. • Familiarity with Ivanti, SCCM, or Nexthink is an advantage. • Workspace ONE and ITIL 4 certifications are preferred. • Strong troubleshooting, communication, and cross-team coordination skills. • Proficiency in English; Arabic is an advantage. • Availability for out-of-hours changes and critical incidents when required. Show more Show less

BSc. degree in Computer Science, Information Technology, or a related field. 10+ Yrs. of experience in enterprise mobility and endpoint management, including 3 years of hands-on Workspace ONE UEM (AirWatch) administration. Strong knowledge of Workspace ONE UEM, Active Directory, PKI certificates, ADFS, MFA, and basic networking and security. Experience with ServiceNow and ITIL incident, problem, and change management processes. Familiarity with Ivanti, SCCM, or Nexthink is an advantage. Workspace ONE and ITIL 4 certifications are preferred. Strong troubleshooting, communication, and cross-team coordination skills. Proficiency in English; Arabic is an advantage. Availability for out-of-hours changes and critical incidents when required.

Administer and maintain the Omnissa Workspace ONE UEM (MDM) platform, including device enrollment, configuration, application deployment, updates, and secure retirement. Manage integrations with Active Directory, certificates, ADFS, MFA, and network/security components in coordination with relevant teams. Enforce device security and compliance policies and provide audit evidence and compliance reports. Resolve L3 incidents and service requests through ServiceNow, ensuring SLA compliance and supporting L1/L2 teams with escalations. Perform root cause analysis, implement permanent fixes, and manage changes through the approved CAB process. Maintain technical documentation, operating procedures, and knowledge base articles. Monitor platform performance, prepare operational reports, and support knowledge transfer from the existing service provider.