Relationship Manager & SDR

ARP Digital is a CBB Category 3-licensed Crypto Asset Service Provider (also licensed by VARA in the UAE and as an MSB in Canada), offering OTC digital asset trading and settlement, digital payment rails, and related services to institutional and high-net-worth clients across the Gulf and beyond. The Role This role sits on the OTC desk, and its main purpose is to support and grow our current client book. You'll own a portfolio of existing OTC client, managing the relationship day to day, resolving issues fast, and working deliberately to scale their trading volume over time. Alongside that core responsibility, there's a secondary mandate to prospect new contacts and qualify leads, feeding fresh opportunities into the pipeline. This is first and foremost an account management role with some SDR responsibility on the side. What You'll Do Manage & grow the existing book (Relationship Management) • Own day-to-day relationships for an assigned portfolio of OTC clients, first point of contact for trade execution, settlement, and onboarding issues • Resolve client issues quickly by coordinating with Operations, Compliance, and Finance • Track client trading activity and volume trends; flag dormant or declining accounts before they churn • Proactively identify opportunities to grow trading volume with existing clients - new corridors, higher ticket sizes, additional product lines (OTC, GPS, Gate) • Run a regular contact cadence with the book - check-ins, relationship-building, and staying ahead of client needs rather than waiting for issues to come in • Act as the client's trusted point of contact and internal advocate, building the kind of relationship that keeps volume sticky • Prepare periodic account reviews and volume/performance summaries for key clients Build the pipeline (SDR / Business Development) • Prospect new contacts through outbound outreach, referrals, and market research • Qualify inbound and outbound leads against the desk's ideal client profile (ticket size, geography, feasibility) • Run first-touch discovery conversations to understand a prospect's trading needs and requirements • Log and maintain accurate pipeline data in CRM (HubSpot); hand off qualified leads for onboarding What We're Looking For • [2]+ years in a client-facing role, relationship management, account management, or sales, ideally in crypto, FX, payments, or financial services • Strong written and verbal communication; Arabic/English fluency is mandatory • Comfortable working in CRM tools (HubSpot) and Excel/data review • High attention to detail, client interactions here are compliance- and KYC-sensitive • Self-starter who can switch between “protect and grow the book” and “hunt for new logos” without losing focus on either Nice to Have • Existing network in crypto/digital assets, OTC trading, or cross-border payments • Working knowledge of KYC/AML basics in a regulated financial services environment • Prior SDR or outbound sales experience specifically (not just account management) What Success Looks Like (First 6–12 Months) • Net volume growth across the assigned client book • Client retention / reactivation of dormant accounts • Response-time and issue-resolution SLAs met consistently • Number of qualified leads sourced and converted into onboarded clients per month What we offer • A front-row seat at a fast-growing, multi-licensed fintech building stablecoin and FX infrastructure for the region. • Direct exposure to traders, senior leadership and institutional clients. • Competitive salary with performance-linked incentives. • A clear path to progress into Account Executive or trading roles. How to apply Send your CV and a short note on why this role excites you to [email protected]. Shortlisted candidates will be contacted within two weeks. Show more Show less

2+ years in a client-facing role, relationship management, account management, or sales, ideally in crypto, FX, payments, or financial services; Strong written and verbal communication; Arabic/English fluency is mandatory; Comfortable working in CRM tools (HubSpot) and Excel/data review; High attention to detail, client interactions here are compliance- and KYC-sensitive; Self-starter who can switch between “protect and grow the book” and “hunt for new logos” without losing focus on either.

Manage and grow the existing OTC client book: day-to-day relationships, first point of contact for trade execution, settlement, onboarding issues; coordinate with Operations, Compliance, and Finance to resolve issues; track trading activity and volume trends; identify opportunities to grow trading volume with existing clients (new corridors, higher ticket sizes, additional product lines); maintain regular contact cadence; act as client’s trusted point of contact and advocate; prepare periodic account reviews and volume/performance summaries. Build the pipeline (SDR/BD): prospect new contacts, qualify inbound/outbound leads, conduct first-touch discovery calls, log and maintain pipeline data in CRM (HubSpot); hand off qualified leads for onboarding.