MS Dynamics 365 F&O Application Support

Job Summary We are seeking a proactive and detail-oriented MS Dynamics 365 F&O Application Support professional to join our IT team. In this role, you will be responsible for providing functional and technical support for our Microsoft Dynamics 365 Finance & Operations environment. You will act as the first point of contact for end-users, troubleshooting system issues, managing user access, and ensuring the stability of critical financial and operational processes. The ideal candidate has a strong understanding of D365 F&O modules (Finance, Supply Chain, Retail) and excellent problem-solving skills. Key Responsibilities Application Support & Troubleshooting • Serve as the primary point of contact for end-users experiencing issues with D365 F&O (Tier 1 & Tier 2 support). • Diagnose, troubleshoot, and resolve functional and technical issues related to D365 F&O modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Procurement, Inventory, Sales). • Monitor system performance, batch jobs, and integrations; identify and resolve errors or bottlenecks. • Escalate complex issues to Tier 3 (Microsoft or internal development team) when necessary, ensuring proper documentation and follow-up. System Maintenance & Administration • Manage user access, security roles, and permissions within D365 F&O. • Perform routine system maintenance tasks, including data integrity checks, configuration updates, and environment refreshes. • Assist in the deployment of patches, updates, and hotfixes to the D365 F&O environment. • Maintain and update support documentation, knowledge base articles, and standard operating procedures (SOPs). Business Process Support • Analyze business requirements and translate them into functional D365 F&O configurations. • Assist with month-end and year-end closing processes, ensuring system readiness and resolving any related issues. • Provide guidance and training to end-users on D365 F&O functionality and best practices. • Collaborate with business stakeholders to identify opportunities for process improvement and system optimization. Data Management & Reporting • Assist with data imports, exports, and migrations using Data Management Framework (DMF) or Excel Add-in. • Support the creation and maintenance of financial and operational reports (e.g., Power BI, SSRS, Management Reporter). • Ensure data accuracy and consistency across integrated systems (e.g., CRM, third-party applications). Collaboration & Communication • Work closely with functional leads, developers, and business analysts to support ongoing projects and enhancements. • Communicate effectively with non-technical users to understand issues and provide clear, concise solutions. • Participate in team meetings, provide status updates, and contribute to continuous improvement initiatives. Qualifications Education & Experience • Bachelor's degree in Information Technology, Computer Science, Finance, Business Administration, or a related field (or equivalent work experience). • 2+ years of experience in application support, with a focus on Microsoft Dynamics 365 Finance & Operations (or AX 2012). • Experience with at least two D365 F&O modules (Finance, Supply Chain, Sales and Marketing, Retail). • Microsoft certifications (e.g., MB-300, MB-310, MB-330) are a plus. Technical Skills • Strong understanding of D365 F&O architecture, data entities, and security models. • Proficiency in using Lifecycle Services (LCS) for environment management and deployment. • Experience with SQL Server, X++, or Power Platform (Power BI, Power Automate) is advantageous. • Familiarity with ITIL processes (Incident, Change, Problem Management). • Knowledge of integration tools and techniques (e.g., Dual Write, OData, custom APIs). Show more Show less

Bachelor's degree in Information Technology, Computer Science, Finance, Business Administration, or a related field (or equivalent work experience). 2+ years of experience in application support, with a focus on Microsoft Dynamics 365 Finance & Operations (or AX 2012). Experience with at least two D365 F&O modules (Finance, Supply Chain, Sales and Marketing, Retail). Microsoft certifications (e.g., MB-300, MB-310, MB-330) are a plus.

Application Support & Troubleshooting: Serve as the primary point of contact for end-users experiencing issues with D365 F&O (Tier 1 & Tier 2 support). Diagnose, troubleshoot, and resolve functional and technical issues related to D365 F&O modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Procurement, Inventory, Sales). Monitor system performance, batch jobs, and integrations; identify and resolve errors or bottlenecks. Escalate complex issues to Tier 3 (Microsoft or internal development team) when necessary, ensuring proper documentation and follow-up. System Maintenance & Administration: Manage user access, security roles, and permissions within D365 F&O. Perform routine system maintenance tasks, including data integrity checks, configuration updates, and environment refreshes. Assist in the deployment of patches, updates, and hotfixes to the D365 F&O environment. Maintain and update support documentation, knowledge base articles, and standard operating procedures (SOPs). Business Process Support: Analyze business requirements and translate them into functional D365 F&O configurations. Assist with month-end and year-end closing processes, ensuring system readiness and resolving any related issues. Provide guidance and training to end-users on D365 F&O functionality and best practices. Collaborate with business stakeholders to identify opportunities for process improvement and system optimization. Data Management & Reporting: Assist with data imports, exports, and migrations using Data Management Framework (DMF) or Excel Add-in. Support the creation and maintenance of financial and operational reports (e.g., Power BI, SSRS, Management Reporter). Ensure data accuracy and consistency across integrated systems (e.g., CRM, third-party applications). Collaboration & Communication: Work closely with functional leads, developers, and business analysts to support ongoing projects and enhancements. Communicate effectively with non-technical users to understand issues and provide clear, concise solutions. Participate in team meetings, provide status updates, and contribute to continuous improvement initiatives.