Service Crew

POSITION OBJECTIVE • The position is responsible for generating sales and deliver customer service at its best. • Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team. Key Responsibilities Hospitality and Guest Service • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room. • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate. • Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge. • Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. • Uses proper procedures to ensure the accuracy of every order for every guest. • Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru. • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs. • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue. • Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided. • Prepares all products as required, following the order monitor to ensure the accuracy of every order. • Communicates showcase and product needs to ensure proper product availability for guests. • Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures • Participates in and attends all store meetings and other related functions. • Follows all restaurant policies, procedures and standards. • Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant. • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering • Receives payment by cash, credit cards, vouchers or automatic debits. • Issue receipts, refunds, or change to the customers correctly. • Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. • Maintain clean and orderly checkout areas. Health & Safety • Works in compliance with occupational health and safety legislation. • Knows, understands and follows safe work practices and procedures. • Uses or wears personal protective equipment or clothing as required. • Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner. • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone. Show more Show less

Position objective and key responsibilities include: Generating sales and delivering customer service; supporting operational duties such as housekeeping and visual presentation; hospitality and guest service duties (provide positive first impression, ensure coffee/products are fresh and accurate, deliver outstanding guest service with friendly attitude and product knowledge, follow S.E.T. Principles: Smile, Eye Contact, Thank You); ensure accuracy of orders and warm greeting within 5 seconds at front counter and drive-thru; maintain speed of service; handle service recovery; follow operations standards for product preparation and order accuracy; communicate product needs and ensure product availability; monitor temperatures and log in Time & Temperature Log; participate in store meetings and follow policies; maintain clean, organized front counter; follow sanitation guidelines; cashier responsibilities (accept payments, issue receipts/refunds, handle cash, maintain checkout area); health and safety compliance (safe work practices, PPE, report injuries and hazards).