Customer Onboarding & Transformation Director - Procurement

ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL’s logistics excellence and Saudi Aramco’s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth. ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region. Objective Lead the end-to-end onboarding and procurement transformation of new customers, ensuring successful integration into the organization's procurement operating model and achievement of strategic, operational, and commercial objectives The role owns the overall customer onboarding roadmap from initial assessment through transition, stabilization, and handover to the respective Procurement functions, while serving as the central Procurement PMO for customer onboarding and transformation programs, ensuring effective transition, coordination, progress monitoring, and executive reporting across all workstreams. General Responsibilities • Own and lead the end-to-end customer onboarding and procurement transformation framework, strategy, roadmap, and transition approach. • Establish and lead the Procurement PMO for all customer onboarding and transformation programs, including integrated planning, reporting, RAID management, milestone tracking, and executive oversight. • Act as the primary Procurement interface with customer senior management, and executive stakeholders. • Lead procurement maturity and readiness assessments covering spend, purchase orders, contracts, suppliers, material master, systems, processes, governance, resources, and business demand. • Identify gaps between the customer’s current procurement model and the target operating model and establish the corresponding transformation roadmap and implementation priorities. • Oversee all customer onboarding workstreams across Category Management, Procurement Operations, Governance, Digital/IT, Finance, Supply Chain, Supplier Management, and other relevant functions. • Lead the transition of customer spend into the appropriate procurement channels, including strategic agreements, catalogues, e-Marketplace, automation, and other sourcing solutions. • Drive procurement standardization, process harmonization, material and data readiness, supplier optimization, and other transformation opportunities across customers. • Maintain executive visibility through structured process, steering committee updates, progress reviews, risk reporting, resource assessments, and decision papers. • Define and monitor onboarding and transformation KPIs, including readiness, milestone achievement, contract migration, spend under agreements, Spot PO reduction, digital adoption, standardization, compliance, and value realization. • Ensure risks, issues, dependencies, constraints, and critical-path activities are proactively managed, escalated, and resolved. • Ensure appropriate change management, stakeholder engagement, communication, and knowledge transfer throughout the onboarding journey. • Lead senior stakeholder engagement, change management, communication, alignment, and resolution of major business, process, technical, or organizational issues. • Oversee stabilization, post-implementation reviews, lessons learned, and continuous improvement of the Procurement onboarding methodology, PMO framework, and transformation playbook. Qualifications • Bachelor’s degree in degree in Business Administration or Economics or equivalent is required from a recognized and accredited university is required • Master’s degree in business administration or Economics or equivalent from a recognized and accredited university is preferred. • Demonstrated proficiency in oral and written English. • 13 years’ experience in similar or related field, out of which 7 years at a managerial / leading position. Deadline: 30 days from posting. Show more Show less

Bachelor’s degree in Business Administration or Economics or equivalent from a recognized and accredited university is required. Master’s degree in business administration or Economics or equivalent from a recognized and accredited university is preferred. Demonstrated proficiency in oral and written English. 13 years’ experience in similar or related field, out of which 7 years at a managerial / leading position.

Own and lead the end-to-end customer onboarding and procurement transformation framework, strategy, roadmap, and transition approach. Establish and lead the Procurement PMO for all customer onboarding and transformation programs, including integrated planning, reporting, RAID management, milestone tracking, and executive oversight. Act as the primary Procurement interface with customer senior management, and executive stakeholders. Lead procurement maturity and readiness assessments covering spend, purchase orders, contracts, suppliers, material master, systems, processes, governance, resources, and business demand. Identify gaps between the customer’s current procurement model and the target operating model and establish the corresponding transformation roadmap and implementation priorities. Oversee all customer onboarding workstreams across Category Management, Procurement Operations, Governance, Digital/IT, Finance, Supply Chain, Supplier Management, and other relevant functions. Lead the transition of customer spend into the appropriate procurement channels, including strategic agreements, catalogues, e-Marketplace, automation, and other sourcing solutions. Drive procurement standardization, process harmonization, material and data readiness, supplier optimization, and other transformation opportunities across customers. Maintain executive visibility through structured process, steering committee updates, progress reviews, risk reporting, resource assessments, and decision papers. Define and monitor onboarding and transformation KPIs, including readiness, milestone achievement, contract migration, spend under agreements, Spot PO reduction, digital adoption, standardization, compliance, and value realization. Ensure risks, issues, dependencies, constraints, and critical-path activities are proactively managed, escalated, and resolved. Ensure appropriate change management, stakeholder engagement, communication, and knowledge transfer throughout the onboarding journey. Lead senior stakeholder engagement, change management, communication, alignment, and resolution of major business, process, technical, or organizational issues. Oversee stabilization, post-implementation reviews, lessons learned, and continuous improvement of the Procurement onboarding methodology, PMO framework, and transformation playbook.