Customer Success Manager

🚀 We’re Hiring | Customer Success Manager – Middle East 🌍 Region: Middle East 🏢 Company: ITSS 💼 Industry: Banking Technology & IT Services At ITSS, we are looking for a dynamic and experienced Customer Success Manager to strengthen our customer relationships and drive long-term success across the Middle East. 🎯 Key Responsibilities: * Develop and maintain strong, strategic relationships with banks and financial institutions. * Act as a trusted advisor, ensuring customer satisfaction and long-term partnerships. * Drive customer engagement, retention, and business growth. * Collaborate closely with delivery, technical, and commercial teams to ensure successful project outcomes. * Proactively manage customer expectations, escalations, and service improvements. * Identify opportunities for account expansion, renewals, and additional services. 🔎 Ideal Candidate: * 5+ years of experience in Customer Success, Key Account Management, or Client Relationship Management. * Strong background in banking technology, fintech, or IT services. * Proven experience managing banking and financial services clients in the Middle East. * Knowledge of core banking solutions and digital banking platforms is a significant advantage. * Fluency in Arabic and English is mandatory (spoken and written). * Excellent communication, negotiation, and stakeholder management skills. * Strong business acumen, relationship-building capabilities, and a customer-centric mindset. 🌟 Why Join ITSS? Be part of a team working at the forefront of banking technology, supporting financial institutions in their digital transformation journeys. 📩 Interested in joining us? ASend your CV via LinkedIn. 🤝 Know someone who would be a great fit? Tag them or share this opportunity! #ITSS #Hiring #CustomerSuccessManager #MiddleEastJobs #BankingTechnology #DigitalBanking #Fintech #ArabicSpeaking #CustomerSuccess Show more Show less

5+ years of experience in Customer Success, Key Account Management, or Client Relationship Management. Strong background in banking technology, fintech, or IT services. Proven experience managing banking and financial services clients in the Middle East. Knowledge of core banking solutions and digital banking platforms is a significant advantage. Fluency in Arabic and English is mandatory (spoken and written). Excellent communication, negotiation, and stakeholder management skills. Strong business acumen, relationship-building capabilities, and a customer-centric mindset.

Develop and maintain strong, strategic relationships with banks and financial institutions. Act as a trusted advisor, ensuring customer satisfaction and long-term partnerships. Drive customer engagement, retention, and business growth. Collaborate closely with delivery, technical, and commercial teams to ensure successful project outcomes. Proactively manage customer expectations, escalations, and service improvements. Identify opportunities for account expansion, renewals, and additional services.