Customer Care Team Leader

About The Company HungerStation is a leading online food delivery platform committed to transforming the way people experience dining. Established with the vision of making food ordering seamless and accessible, HungerStation has grown rapidly to become one of the most trusted names in the region. With a diverse network of restaurant partners and a user-friendly digital interface, the company strives to deliver quality meals promptly and efficiently to customers' doorsteps. Our commitment to innovation, customer satisfaction, and operational excellence has positioned us as a pioneer in the food delivery industry, continuously expanding our services to meet the evolving needs of our community. About The Role We are seeking a dedicated and dynamic individual to join our team as a Customer Service Representative. In this role, you will be the frontline ambassador of HungerStation, responsible for providing exceptional support to our customers. Your primary focus will be to address inquiries, resolve issues, and ensure a positive experience for all users of our platform. The ideal candidate will possess excellent communication skills, a proactive attitude, and a passion for delivering outstanding service. This position offers an excellent opportunity to be part of a fast-paced, innovative environment where your efforts directly impact customer satisfaction and brand loyalty. Qualifications • High school diploma or equivalent; higher education is a plus. • Previous experience in customer service or a related field is preferred. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Proficiency in using customer support software and basic computer applications. • Ability to work effectively in a team and independently. • Flexible to work in shifts, including weekends and holidays if required. Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, or chat. • Assist customers with order placement, tracking, and resolving delivery issues. • Handle complaints with empathy and ensure customer satisfaction is maintained. • Document interactions and transactions accurately within the support system. • Collaborate with restaurant partners and internal teams to resolve complex issues. • Provide feedback on recurring problems or customer preferences to help improve service quality. • Stay updated with product knowledge, company policies, and industry trends to effectively support customers. • Participate in ongoing training sessions to enhance skills and knowledge. Benefits • Competitive salary package with performance-based incentives. • Comprehensive health insurance coverage for employees and their dependents. • Opportunities for professional growth and career advancement within the company. • Supportive and inclusive work environment fostering teamwork and innovation. • Training and development programs to enhance your skills and expertise. • Flexible working hours to promote work-life balance. • Employee discounts on food orders through HungerStation platform. Equal Opportunity HungerStation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our customers effectively and innovate continuously. We encourage all qualified individuals to apply and join our team in shaping the future of food delivery. Show more Show less

High school diploma or equivalent; higher education is a plus. Previous experience in customer service or a related field is preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency in using customer support software and basic computer applications. Ability to work effectively in a team and independently. Flexible to work in shifts, including weekends and holidays if required.

Respond promptly and professionally to customer inquiries via phone, email, or chat. Assist customers with order placement, tracking, and resolving delivery issues. Handle complaints with empathy and ensure customer satisfaction is maintained. Document interactions and transactions accurately within the support system. Collaborate with restaurant partners and internal teams to resolve complex issues. Provide feedback on recurring problems or customer preferences to help improve service quality. Stay updated with product knowledge, company policies, and industry trends to effectively support customers. Participate in ongoing training sessions to enhance skills and knowledge.