Jira Administrator

Role Purpose To ensure the effective day-to-day operation, administration, and configuration of the Jira platform, supporting ITSM processes and maintaining system stability in alignment with ELM’s operational model and workflow Responsibilities Daily Operations • Monitor Jira platform health, queues, and SLAs. • Handle and resolve Jira-related incidents and service requests. • Troubleshoot Jira issues, identify root causes, and implement appropriate resolutions. • Follow up on assigned tickets and ensure timely resolution within agreed SLAs. Platform Administration • Manage users, roles, groups, permissions, projects, and system configurations • Maintain environments Configuration & Workflow Management • Configure and maintain Jira projects, workflows, screens, fields, issue types, schemes, approvals, SLAs, and request configurations • Apply configuration changes and parameter updates based on operational requirements • Support workflow automation and process optimization Integrations Monitoring • Monitor integrations with SMAX and other enterprise systems • Support operational monitoring and stability of Jira integrations and interfaces • Assist in troubleshooting integration failures and connectivity issues • Coordinate with internal teams and vendors Automation & Administration • Configure and maintain Jira automation rules and operational configurations • Support assignment, routing, notification, and approval automation Reporting & Dashboard • Generate and maintain operational reports, filters, queries, and dashboards Release Support • Support configuration promotion, testing, and production deployments Governance & Compliance • Ensure adherence to ITSM governance, audit requirements, and change management controls Show more Show less

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Daily Operations: Monitor Jira platform health, queues, and SLAs; Handle and resolve Jira-related incidents and service requests; Troubleshoot Jira issues, identify root causes, and implement appropriate resolutions; Follow up on assigned tickets and ensure timely resolution within agreed SLAs. Platform Administration: Manage users, roles, groups, permissions, projects, and system configurations; Maintain environments. Configuration & Workflow Management: Configure and maintain Jira projects, workflows, screens, fields, issue types, schemes, approvals, SLAs, and request configurations; Apply configuration changes and parameter updates based on operational requirements; Support workflow automation and process optimization. Integrations Monitoring: Monitor integrations with SMAX and other enterprise systems; Support operational monitoring and stability of Jira integrations and interfaces; Assist in troubleshooting integration failures and connectivity issues; Coordinate with internal teams and vendors. Automation & Administration: Configure and maintain Jira automation rules and operational configurations; Support assignment, routing, notification, and approval automation. Reporting & Dashboard: Generate and maintain operational reports, filters, queries, and dashboards. Release Support: Support configuration promotion, testing, and production deployments. Governance & Compliance: Ensure adherence to ITSM governance, audit requirements, and change management controls.