IT Support Technician

IT support Technician Location: Dubai, UAE – Ibn Battuta Gate Employment: Full-time, Permanent About Yomly Yomly builds HR and payroll software for businesses across the GCC. Our customers trust us with sensitive employee and business information, and maintaining secure, reliable IT systems is fundamental to that trust. Our IT team supports approximately 200 people across Yomly and its group companies. As part of a small team, you'll have real ownership from day one, work directly with the people you support, and help improve how we deliver IT services as the business grows. About the Role We're looking for a proactive, hands-on IT Support Technician to provide day-to-day technical support across our group. You'll be the first point of contact for IT issues, supporting users, managing devices and accounts, and ensuring our systems run smoothly. Our core environments include Jamf Pro, Apple macOS/iOS, Microsoft 365 and Google Workspace. This is a practical, user-facing role suited to someone early in their IT career who enjoys solving problems, takes ownership of their work and is keen to develop their technical skills. Key Responsibilities • IT Support: Troubleshoot hardware, software, connectivity and user access issues across Mac and Windows environments. Manage support tickets through to resolution. • Device Management: Configure, deploy and maintain MacBooks, iPhones and iPads using Jamf Pro and Apple Business Manager. • Microsoft 365 & Google Workspace: Administer user accounts, licences, permissions and access, and support everyday applications including Outlook, Teams, Gmail and Drive. • Onboarding & Offboarding: Prepare equipment and accounts for new joiners, manage access removal for leavers and maintain accurate IT asset records. • Security & Compliance: Follow access control, data protection and information security procedures, supporting our ISO 27001 compliance requirements. • AI & Automation: Use approved AI tools and basic scripting or automation to improve troubleshooting, reduce repetitive tasks and streamline IT processes. • Documentation: Maintain clear IT procedures, knowledge base articles and troubleshooting guides. What We are Looking For: Essential: • Up to 2 years of experience in IT support, helpdesk or service desk roles, including internships. • Working knowledge of macOS, iOS and Windows troubleshooting. • Basic familiarity with Microsoft 365, Entra ID and Google Workspace administration. • Understanding of networking fundamentals, including DNS, DHCP, Wi-Fi and VPN. • Comfortable using AI tools and interested in learning automation. • Strong communication skills in English and a customer-focused approach. • Organised, dependable and willing to take ownership of issues through to resolution. • A strong understanding of confidentiality and responsible handling of sensitive information. Nice to Have: • Experience with Jamf Pro or Microsoft Intune. • Basic scripting knowledge (Bash, PowerShell or Google Apps Script). • Experience with Jira Service Management, Zendesk or similar ticketing platforms. • Exposure to ISO 27001 or SOC 2 environments. • Relevant IT certifications (Apple, Microsoft, CompTIA or Google Workspace). • Experience in SaaS, HR technology or fintech. What Matters to Us: We're looking for someone who is curious, accountable and comfortable working in a small, hands-on team. You should enjoy helping people, be willing to document and improve processes, and actively look for smarter ways of working through AI and automation. Because this role involves privileged access to company systems and sensitive information, confidentiality, sound judgement and adherence to security procedures are essential. Background screening is required before employment. Working Arrangement: This is an office-based position in Dubai, five days per week, with occasional out-of-hours support required for planned IT changes or urgent incidents. You'll work closely with our Senior IT Administrator and provide cover during periods of leave or absence. Interested? If you're early in your IT career, enjoy hands-on technical support and want to develop your skills across modern workplace technologies, we'd like to hear from you. Apply through LinkedIn with your CV. Show more Show less