Senior Associate - Call Center (Outsource) Pipeline

Job Description Provide a high level of customer service and professional communication skills. • Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times. • Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly. • Ability to use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status. • Capacity to understand and interpret client and provider contracts while working with callers • Provides customer satisfaction to both internal and external customers and strives to continuously improve service delive. • Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors Skills Customer Service or Call Center. • Working knowledge of personal computers and ability to navigate through software applications. • Ability to multi-task in a fast-paced changing environment and work well under stress. • • Strong trouble shooting, problem-solving and basic analytical skills. • Excellent follow up skills Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers. Show more Show less

Not explicitly stated as a distinct section. The posting describes general expectations and skills but does not list formal minimum qualifications or required years of experience.

Provide a high level of customer service and professional communication; maintain knowledge of departments, network, products, and services to give accurate information; highlight recurring problems and direct information for corrective actions; use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status; understand and interpret client and provider contracts while working with callers; ensure customer satisfaction and continuous service improvement; manage customer complaints and resolve issues with minimal supervisor intervention.