Senior Manager – Logistics Systems [ Digital Marketplace ]

Empowering Progress Through Integrated Supply Chain & Logistics Solutions Red Sea Coastal Trading Company is a specialized supply chain and logistics subsidiary under Red Sea Global, designed to power the seamless delivery of materials, equipment, and services across our portfolio of pioneering developments. Operating at the heart of Saudi Arabia’s most ambitious regenerative tourism projects, the subsidiary delivers end-to-end supply chain management, including procurement support, transportation coordination, inventory and warehouse management, and last-mile logistics to remote destinations across the Red Sea coast and beyond. With a focus on efficiency, reliability, and environmental responsibility, the team ensures that every link in the supply chain supports Red Sea Global’s commitment to sustainability, operational excellence, and local value creation. Efficiency in Motion. Excellence in Delivery. Job Purpose: Lead the strategy, selection, design, implementation, integration, launch, and ongoing operation of RSCTC’s B2B and B2C digital marketplaces across web and mobile channels. Own the marketplace technology roadmap and lead internal teams and delivery partners to translate business, customer, and supplier needs into reliable, secure, and scalable capabilities. Ensure integration with SAP S/4HANA and other enterprise systems across catalog, pricing, inventory, ordering, fulfillment, payments, invoicing, and returns. Job Responsibilities: Strategy and product roadmap Own the B2B and B2C marketplace strategy, product roadmap, and prioritized backlog. Translate business priorities into phased releases, business cases, delivery plans, resource needs, dependencies, and measurable outcomes; agree priorities and acceptance criteria with business owners. Platform selection and architecture Lead discovery, process mapping, platform evaluation, RFP inputs, and build-versus-buy recommendations. Establish the solution architecture with Corporate Technology, covering storefronts, mobile applications, seller services, order management, data, APIs, security, scalability, and total cost of ownership. Platform selection and architecture Lead discovery, process mapping, platform evaluation, RFP inputs, and build-versus-buy recommendations. Establish the solution architecture with Corporate Technology, covering storefronts, mobile applications, seller services, order management, data, APIs, security, scalability, and total cost of ownership. B2B customer capabilities Deliver company and branch account structures, user roles, purchasing approvals, customer-specific catalogs and contract pricing, quotations, minimum quantities, pack sizes, bulk uploads, repeat orders, and purchase-order references. Enable credit-limit and payment-term controls, order and invoice visibility, statements, and self-service returns in alignment with Finance and commercial policies. B2C web and mobile capabilities Deliver responsive websites and mobile applications covering registration and guest checkout where appropriate, search, product discovery, cart, checkout, promotions, loyalty capabilities where approved, and customer notifications. Enable local payment options, delivery slots and service areas, order tracking, cancellations, refunds, and customer support. Provide consistent Arabic and English experiences, accessibility, and effective mobile performance. Supplier and seller capabilities Enable supplier and seller onboarding, verification workflows, portal access, product submission and approval, catalog updates, stock and pricing feeds, order acceptance, fulfillment collaboration, and performance visibility. Implement commission rules, settlement reporting, reconciliation, and dispute workflows where applicable to the approved marketplace model, with Finance and commercial owners. Supplier and seller capabilities Enable supplier and seller onboarding, verification workflows, portal access, product submission and approval, catalog updates, stock and pricing feeds, order acceptance, fulfillment collaboration, and performance visibility. Implement commission rules, settlement reporting, reconciliation, and dispute workflows where applicable to the approved marketplace model, with Finance and commercial owners. Order management and fulfillment Translate operating models into workflows for warehouse-stock, supplier-fulfilled, flow-through, and other approved channels. Support availability checks, inventory reservations, order allocation, split orders, partial deliveries, substitutions, backorders, delivery status, returns, and proof of delivery. Coordinate with warehouse, transport, customer service, and commercial teams to prevent overselling and maintain accurate customer commitments. Order management and fulfillment Translate operating models into workflows for warehouse-stock, supplier-fulfilled, flow-through, and other approved channels. Support availability checks, inventory reservations, order allocation, split orders, partial deliveries, substitutions, backorders, delivery status, returns, and proof of delivery. Coordinate with warehouse, transport, customer service, and commercial teams to prevent overselling and maintain accurate customer commitments. Integration reliability and automation Establish interface contracts, data ownership, monitoring, alerts, exception queues, controlled retries, and reconciliation. Implement duplicate prevention and recovery controls to avoid lost or repeated orders and financial transactions. Automate repeatable workflows and define accountable support ownership across internal teams and vendors. Technical delivery testing and launch Own delivery from discovery and design through configuration, development, data migration, testing, cutover, launch, and stabilization. Ensure code quality, documented designs, controlled environments, and deployment pipelines. Oversee functional, integration, regression, security, performance, and user acceptance testing; agree business sign-off, rollback criteria, launch readiness, and post-launch support. Security privacy and governance Work with Corporate Technology, Cybersecurity, Legal, and Finance to embed identity and access controls, segregation of duties, audit trails, data protection, payment security, and fraud controls. Ensure customer consent, retention, financial controls, and applicable regulatory requirements are addressed in platform design and operations; coordinate remediation of identified risks. Platform operations and continuity Own marketplace service management, support models, vendor service levels, monitoring, capacity, and incident escalation. Lead major-incident coordination and root-cause improvements. Establish backup, disaster recovery, continuity, maintenance, and recovery-testing arrangements with Corporate Technology and service providers; maintain platform availability, performance, and transaction

Lead the strategy, selection, design, implementation, integration, launch, and ongoing operation of RSCTC’s B2B and B2C digital marketplaces across web and mobile channels. Own the marketplace technology roadmap and lead internal teams and delivery partners to translate business, customer, and supplier needs into reliable, secure, and scalable capabilities. Ensure integration with SAP S/4HANA and other enterprise systems across catalog, pricing, inventory, ordering, fulfillment, payments, invoicing, and returns. Own the B2B and B2C marketplace strategy, product roadmap, and prioritized backlog. Translate business priorities into phased releases, business cases, delivery plans, resource needs, dependencies, and measurable outcomes; agree priorities and acceptance criteria with business owners. Establish the solution architecture with Corporate Technology, covering storefronts, mobile applications, seller services, order management, data, APIs, security, scalability, and total cost of ownership. Deliver company and branch account structures, user roles, purchasing approvals, customer-specific catalogs and contract pricing, quotations, minimum quantities, pack sizes, bulk uploads, repeat orders, and purchase-order references. Enable credit-limit and payment-term controls, order and invoice visibility, statements, and self-service returns in alignment with Finance and commercial policies. Deliver responsive websites and mobile applications covering registration and guest checkout where appropriate, search, product discovery, cart, checkout, promotions, loyalty capabilities where approved, and customer notifications. Enable local payment options, delivery slots and service areas, order tracking, cancellations, refunds, and customer support. Provide consistent Arabic and English experiences, accessibility, and effective mobile performance. Enable supplier and seller onboarding, verification workflows, portal access, product submission and approval, catalog updates, stock and pricing feeds, order acceptance, fulfillment collaboration, and performance visibility. Implement commission rules, settlement reporting, reconciliation, and dispute workflows where applicable to the approved marketplace model, with Finance and commercial owners. Translate operating models into workflows for warehouse-stock, supplier-fulfilled, flow-through, and other approved channels. Support availability checks, inventory reservations, order allocation, split orders, partial deliveries, substitutions, backorders, delivery status, returns, and proof of delivery. Coordinate with warehouse, transport, customer service, and commercial teams to prevent overselling and maintain accurate customer commitments. Establish interface contracts, data ownership, monitoring, alerts, exception queues, controlled retries, and reconciliation. Implement duplicate prevention and recovery controls to avoid lost or repeated orders and financial transactions. Automate repeatable workflows and define accountable support ownership across internal teams and vendors. Own delivery from discovery and design through configuration, development, data migration, testing, cutover, launch, and stabilization. Ensure code quality, documented designs, controlled environments, and deployment pipelines. Oversee functional, integration, regression, security, performance, and user acceptance testing; agree business sign-off, rollback criteria, launch readiness, and post-launch support. Work with Corporate Technology, Cybersecurity, Legal, and Finance to embed identity and access controls, segregation of duties, audit trails, data protection, payment security, and fraud controls. Ensure customer consent, retention, financial controls, and applicable regulatory requirements are addressed in platform design and operations; coordinate remediation of identified risks. Own marketplace service management, support models, vendor service levels, monitoring, capacity, and incident escalation. Lead major-incident coordination and root-cause improvements. Establish backup, disaster recovery, continuity, maintenance, and recovery-testing arrangements with Corporate Technology and service providers; maintain platform availability, performance, and transaction