Client Relationship Manager - Employee Benefits

Lockton are actively looking for a Client Relationship Manager to join our growing Lockton Employee Benefits team in Oman. This is an exciting opportunity for someone who combines a medical background or qualification with insurance experience, and who is passionate about delivering an exceptional service to clients. You’ll take responsibility for the day-to-day management of a portfolio of Employee Benefits clients, acting as a key point of contact and helping ensure their insurance, servicing and ongoing benefit needs are effectively managed. What you’ll be doing • Manage and strengthen relationships with a portfolio of Employee Benefits clients. • Understand clients’ benefit requirements and provide guidance on insurer services, coverage and pricing. • Support clients with medical claims queries, escalations and resolution, working closely with insurers and internal teams. • Manage the day-to-day servicing of clients’ insurance programmes. • Coordinate renewals and market reviews, ensuring activity is completed in line with required timelines. • Work collaboratively with insurers and internal teams to deliver a high-quality client experience. • Identify opportunities to expand services, strengthen client relationships and support business growth. What we’re looking for Our ideal candidate will have: • A medical background or relevant medical qualification. • At least 2 years’ experience within the insurance industry, ideally within Employee Benefits, medical or group benefits. • A good understanding of medical claims management and insurer processes. • Experience working directly with clients and managing insurance accounts. • Strong relationship-building and communication skills. • The confidence to explain insurance and benefits information clearly to clients. • A collaborative, client-focused approach and a genuine commitment to delivering excellent service. At Lockton, we’re passionate about helping our people achieve their ultimate potential. You’ll join a collaborative, people-focused environment with opportunities to learn, develop and build a rewarding career. If you have a medical background and have moved into the insurance industry, particularly within Employee Benefits or medical insurance, we’d love to hear from you. Apply now to join our People Solutions team in Oman. Show more Show less

A medical background or relevant medical qualification. At least 2 years’ experience within the insurance industry, ideally within Employee Benefits, medical or group benefits. A good understanding of medical claims management and insurer processes. Experience working directly with clients and managing insurance accounts. Strong relationship-building and communication skills. The confidence to explain insurance and benefits information clearly to clients. A collaborative, client-focused approach and a genuine commitment to delivering excellent service.

Manage and strengthen relationships with a portfolio of Employee Benefits clients. Understand clients’ benefit requirements and provide guidance on insurer services, coverage and pricing. Support clients with medical claims queries, escalations and resolution, working closely with insurers and internal teams. Manage the day-to-day servicing of clients’ insurance programmes. Coordinate renewals and market reviews, ensuring activity is completed in line with required timelines. Work collaboratively with insurers and internal teams to deliver a high-quality client experience. Identify opportunities to expand services, strengthen client relationships and support business growth.