IT Support Technician

We are looking for an IT Support Technician to provide day-to-day IT support across our UAE operations. The role will initially be based at one of our construction sites in Abu Dhabi supporting site personnel with computers, network connectivity, printing devices and other IT equipment. The position will also support IT setup during site mobilisation, office moves and demobilisation, with occasional travel to other company locations in the UAE as required. Responsibilities • Install, configure and troubleshoot laptops, desktops, monitors, docking stations and peripherals • Support Windows 11 installation, configuration, updates, drivers and standard business applications • Troubleshoot LAN, internet and Wi-Fi connectivity, including IP addressing, DHCP and DNS issue • Support managed switches, routers, Wi-Fi access points and basic VLAN configuration • Assist with LAN cabling, termination, patching and cable testing • Install and troubleshoot networked printers, copiers and scanners • Maintain IT asset records, including equipment assignments, transfers, repairs, returns and inventory checks • Respond to user support requests, document troubleshooting activities and follow issues through to resolution • Support IT installation and disconnection during site mobilisation, office moves and demobilisation • Coordinate with the central IT team and external service providers where escalation or additional support is required Job Requirements • 1-4 years of practical IT support experience in a business environment • Experience supporting laptops, desktops, peripherals and Windows 11 • Working knowledge of TCP/IP, IP addressing, DHCP and DNS • Hands-on exposure to LAN cabling and network troubleshooting • Experience supporting printers, scanners and other multifunction devices • Ability to maintain accurate IT equipment and asset records • Ability to troubleshoot independently and recognise when an issue needs to be escalated • Professional working proficiency in English • A diploma or vocational qualification in IT, networking or a related field is preferred. • Previous experience supporting construction sites, engineering environments or multiple locations would be an advantage. • A valid UAE driving licence would also be an advantage due to occasional travel between company locations. Show more Show less

1-4 years of practical IT support experience in a business environment. Experience supporting laptops, desktops, peripherals and Windows 11. Working knowledge of TCP/IP, IP addressing, DHCP and DNS. Hands-on exposure to LAN cabling and network troubleshooting. Experience supporting printers, scanners and other multifunction devices. Ability to maintain accurate IT equipment and asset records. Ability to troubleshoot independently and recognise when an issue needs to be escalated. Professional working proficiency in English. A diploma or vocational qualification in IT, networking or a related field is preferred. Previous experience supporting construction sites, engineering environments or multiple locations would be an advantage. A valid UAE driving licence would also be an advantage due to occasional travel between company locations.

Install, configure and troubleshoot laptops, desktops, monitors, docking stations and peripherals. Support Windows 11 installation, configuration, updates, drivers and standard business applications. Troubleshoot LAN, internet and Wi-Fi connectivity, including IP addressing, DHCP and DNS issue. Support managed switches, routers, Wi-Fi access points and basic VLAN configuration. Assist with LAN cabling, termination, patching and cable testing. Install and troubleshoot networked printers, copiers and scanners. Maintain IT asset records, including equipment assignments, transfers, repairs, returns and inventory checks. Respond to user support requests, document troubleshooting activities and follow issues through to resolution. Support IT installation and disconnection during site mobilisation, office moves and demobilisation. Coordinate with the central IT team and external service providers where escalation or additional support is required.