B2B Business Development Specialist

ROLE OVERVIEW: We are looking for a hunter-type B2B Business Development Specialist to win new commercial clients and grow our pest control contract revenue. You will target businesses that need regular, compliant pest management, sell annual maintenance contracts and one-off treatments, and use your market network to open doors with decision makers. This role focuses on new business: at least 70% of your time will go to finding and closing new accounts. KEY RESPONSIBILITIES: New Business Hunting: • Identify, target and win new B2B clients, including hotels, restaurants and cloud kitchens, food factories, catering companies, warehouses and logistics, hospitals and clinics, schools, malls and retail, offices, residential communities and property management companies. • Build strong partnerships with facility management (FM) companies, property managers and building owners associations for long-term contracts. • Build a strong pipeline through cold calling, site visits, referrals, LinkedIn and your existing network. • Sell annual maintenance contracts (AMCs) and add-on services such as termite treatment, rodent control, fumigation, disinfection, bird control and mosquito control. • Conduct site surveys and inspections with the technical team to assess the client's needs and risk areas. Proposals, Tenders & Closing: • Prepare clear proposals, quotations and service scopes, including visit frequency, treatment methods and pricing. • Respond to tenders and RFQs, and complete vendor registrations and prequalification with corporate and government clients. • Negotiate and close contracts while protecting margin, payment terms and contract length. • Win back lost clients and convert one-off jobs into annual contracts. Client Retention & Growth: • Manage key accounts and make sure clients are satisfied with service quality. • Support clients during food safety and hygiene audits (e.g. HACCP, ISO 22000, municipality inspections) with the required pest control reports and documentation. • Secure contract renewals and upsell additional services and sites. • Work with operations to ensure smooth service start, scheduling and quick handling of complaints. Planning & Reporting: • Meet monthly and annual sales targets for new contract value and revenue. • Keep the CRM updated with leads, meetings, proposals and closed deals. • Report pipeline, forecast and results to management every week and every month. • Monitor competitor pricing, services and market trends, and suggest new segments and service ideas. • Follow up on payments and collections together with finance. REQUIREMENTS: Experience: • 5+ years of B2B sales or business development experience in pest control services. • Experience in related fields such as facility management, cleaning, hygiene or environmental services may also be considered. • A proven hunter, with a track record of winning new commercial accounts and annual contracts, not only managing existing ones. • Experience selling to hospitality, F&B, food manufacturing, healthcare or FM companies is a strong advantage. • Experience leading or mentoring a small sales team is a plus. Market Connections: • A strong, active network with facility managers, procurement managers, hotel and restaurant operators, property managers and FM companies in the local market. • Good knowledge of local municipality regulations and pest control requirements for commercial premises. Skills: • Excellent negotiation, presentation and closing skills. • Good technical knowledge of pest control methods, treatments and Integrated Pest Management (IPM). • Able to prepare professional proposals and quotations. • Confident with CRM tools and MS Office. • Excellent communication in English; Arabic is a plus. Education & Other: • Bachelor's degree in Business, Marketing, Science or a related field. • Valid driving license; willing to travel for site visits and client meetings. KEY PERFORMANCE INDICATORS (KPIs): • New contract value signed vs. monthly and annual target • Number of new B2B clients and annual contracts won • Number of site surveys, client meetings and proposals per month • Conversion rate from proposals to signed contracts • Contract renewal rate and upsell revenue from existing clients • Collections received on time vs. invoiced

Experience: 5+ years of B2B sales or business development experience in pest control services. Experience in related fields such as facility management, cleaning, hygiene or environmental services may also be considered. A proven hunter, with a track record of winning new commercial accounts and annual contracts, not only managing existing ones. Experience selling to hospitality, F&B, food manufacturing, healthcare or FM companies is a strong advantage. Experience leading or mentoring a small sales team is a plus. Market Connections: A strong, active network with facility managers, procurement managers, hotel and restaurant operators, property managers and FM companies in the local market. Good knowledge of local municipality regulations and pest control requirements for commercial premises.

New Business Hunting: Identify, target and win new B2B clients across sectors; build partnerships with facility management and property stakeholders; build pipeline via cold calling, site visits, referrals, LinkedIn; sell annual maintenance contracts and add-on pest control services; conduct site surveys with the technical team. Proposals, Tenders & Closing: Prepare proposals, quotations and service scopes; respond to tenders and RFQs; complete vendor registrations; negotiate and close contracts; win back lost clients. Client Retention & Growth: Manage key accounts; support clients during audits with pest control reports; secure renewals and upsell services and sites; coordinate with operations for smooth service delivery. Planning & Reporting: Meet sales targets; maintain CRM; report pipeline, forecast and results; monitor market trends; follow up on payments with finance.