Senior Travel & Tourism Specialist

Air Ticketing & Itinerary Fulfillment: • Book, issue, reissue, and refund air tickets using GDS systems (Amadeus) • Ensure 100% accuracy in fare calculations, route planning, and corporate policies • Handle flight changes, cancellations, and urgent last-minute bookings • Apply lowest fare search strategies while balancing client preferences Hotel & Non-Air Services Booking: • Reserve hotel accommodations through B2B platforms, direct contracts, or DMCs • Coordinate car rentals, airport transfers, meet & assist, rail, and ferry services • Support group and individual visa arrangements and travel insurance where applicable • Confirm booking accuracy and supplier coordination Client Communication & Request Handling: • Respond promptly and professionally to client requests via email or phone • Clarify travel needs, approvals, and budget limitations where needed • Ensure clear and detailed communication of itinerary and confirmations • Provide alternate travel options if preferred ones are unavailable Process Compliance & Documentation: • Maintain complete and compliant booking records in the back-office system (e.g., TINA) • Ensure correct usage of client profiles, approval flows, and policy tags • Follow SOPs related to each account and note all actions clearly in CRM Support & Collaboration: • Coordinate with other internal teams (Finance, Product, Visa, MICE) as required • Assist colleagues during peak hours or urgent cases • Share feedback on system or supplier issues to improve operations Candidate Requirements: • Experience: 3–5 years in corporate travel operations or business travel ticketing • Solid experience in handling both GDS ticketing and non-air travel components Systems Knowledge: • Proficient in GDS (Amadeus/Sabre) – ticketing, fare rules, and itinerary creation • Experienced in B2B hotel booking platforms (e.g., TBO, Hotelbeds) • Familiarity with back-office systems like TINA and CRMs like Freshdesk Skills: • Strong customer service orientation and communication skills • High attention to detail and ability to multitask under pressure • Knowledge of visa documentation, travel insurance, and corporate travel rules • Languages: Fluent English (Arabic is a plus) Show more Show less

Experience: 3–5 years in corporate travel operations or business travel ticketing. Solid experience in handling both GDS ticketing and non-air travel components.

Air Ticketing & Itinerary Fulfillment: Book, issue, reissue, and refund air tickets using GDS systems (Amadeus). Ensure 100% accuracy in fare calculations, route planning, and corporate policies. Handle flight changes, cancellations, and urgent last-minute bookings. Apply lowest fare search strategies while balancing client preferences. Hotel & Non-Air Services Booking: Reserve hotel accommodations through B2B platforms, direct contracts, or DMCs. Coordinate car rentals, airport transfers, meet & assist, rail, and ferry services. Support group and individual visa arrangements and travel insurance where applicable. Confirm booking accuracy and supplier coordination. Client Communication & Request Handling: Respond promptly and professionally to client requests via email or phone. Clarify travel needs, approvals, and budget limitations where needed. Ensure clear and detailed communication of itinerary and confirmations. Provide alternate travel options if preferred ones are unavailable. Process Compliance & Documentation: Maintain complete and compliant booking records in the back-office system (e.g., TINA). Ensure correct usage of client profiles, approval flows, and policy tags. Follow SOPs related to each account and note all actions clearly in CRM. Support & Collaboration: Coordinate with other internal teams (Finance, Product, Visa, MICE) as required. Assist colleagues during peak hours or urgent cases. Share feedback on system or supplier issues to improve operations.