City Lead

Key Responsibilities Strategic Leadership & Business Development • Support the execution of the company’s strategy for launching and growing its operations in Riyadh. • Identify new local market opportunities, build strategic partnerships, and drive customer acquisition and retention. • Develop initiatives to support the growth and performance of the Riyadh market. Operations Management • Oversee all aspects of day-to-day Riyadh operations, including driver supply, service quality, customer support, and local marketing. • Ensure a seamless, high-quality customer experience aligned with company standards. • Implement and optimize scalable processes to support the growth of the Riyadh operation. Team Building & Management • Support recruitment efforts in collaboration with the central HR team to attract top talent for the Riyadh team. • Build and mentor a high-performing local team, fostering a culture of excellence, collaboration, and innovation. • Establish clear performance metrics, provide regular feedback, and ensure alignment with company goals. Marketing & Brand Building • Develop and execute localized marketing initiatives to increase brand awareness and user growth in Riyadh. • Monitor local market trends and customer behaviour to adapt strategies and maintain a competitive edge. Regulatory Compliance & Government Relations • Ensure Riyadh operations comply with local laws, transportation regulations, and business licensing requirements. • Build and maintain relationships with relevant local stakeholders and government bodies, in coordination with the central team. Financial Oversight & Reporting • Manage the Riyadh city budget in coordination with the central finance team, ensuring disciplined expenditure and effective resource allocation. • Provide regular performance and market reports to headquarters. • Analyze financial and operational data to inform decision-making and optimize Riyadh operations. Qualifications & Skills Experience • Proven track record in a management role such as City Lead, General Manager, or Head of Operations, ideally within the technology, mobility, or on-demand services sector. • Demonstrated experience launching, managing, or scaling operations in a new city or market. • Experience managing budgets and delivering against operational and financial targets. Skills • Strong leadership and team-building capabilities, including experience supporting recruitment and hiring decisions. • Strong business acumen with a data-driven approach to decision-making. • Excellent communication, negotiation, and stakeholder management skills. • Fluency in Arabic is an advantage. • Strong understanding of the cultural, regulatory, and business landscape in Riyadh and Saudi Arabia. Attributes • Entrepreneurial mindset with a passion for building and scaling operations from the ground up. • Highly adaptable and resilient, with the ability to thrive in a fast-paced and evolving environment. • Hands-on leader and natural problem solver who takes ownership and leads by example. Show more Show less

Key responsibilities include: Strategic Leadership & Business Development: support the execution of the company’s strategy for launching and growing its operations in Riyadh; identify new local market opportunities, build strategic partnerships, and drive customer acquisition and retention; develop initiatives to support growth and performance of the Riyadh market. Operations Management: oversee day-to-day Riyadh operations including driver supply, service quality, customer support, and local marketing; ensure a seamless, high-quality customer experience aligned with company standards; implement and optimize scalable processes to support growth. Team Building & Management: support recruitment with central HR to attract top talent for Riyadh; build and mentor a high-performing local team; establish clear performance metrics and ensure alignment with company goals. Marketing & Brand Building: develop and execute localized marketing initiatives to increase brand awareness and user growth in Riyadh; monitor local market trends and customer behavior. Regulatory Compliance & Government Relations: ensure Riyadh operations comply with local laws, regulations, and licensing; build and maintain relationships with local stakeholders and government bodies in coordination with the central team. Financial Oversight & Reporting: manage the Riyadh city budget with central finance; provide regular performance and market reports to headquarters; analyze financial and operational data to inform decisions and optimize Riyadh operations.