International Markets Business Development Manager MANDATORY Experience: coming from Business Services / Government Services Outsourcing About the Opportunity An international services organisation is seeking a commercially driven Business Development Manager to support its international expansion and develop new business opportunities across global markets. The organisation works with government authorities, public-sector institutions and strategic partners to deliver specialised services across multiple geographies. Its business model combines operational expertise, technology-enabled solutions and scalable service delivery. Role Purpose The Business Development Manager – International Markets will drive international growth by identifying, developing and securing new business opportunities with governments, diplomatic missions, public-sector institutions and strategic partners. The role will involve researching new markets, developing commercial propositions, building senior-level relationships, identifying government tenders and procurement opportunities, and managing the business development process from initial market assessment through proposal development, negotiation and contract award. The successful candidate will be proactive, commercially minded and strategic, with the ability to navigate complex stakeholder environments, identify new opportunities and convert them into sustainable commercial growth. Key Responsibilities 1. International Business Development & Market Expansion • Identify and evaluate new international markets for business expansion. • Research government priorities, market demand, competitive landscapes and potential entry opportunities. • Develop market-entry strategies and prioritised business development plans for target countries and regions. • Build and manage a pipeline of qualified international opportunities, with clear ownership, next steps, commercial potential and timelines. • Identify opportunities to expand the organisation’s international footprint through new contracts, additional service locations and expanded service offerings. 2. Government & Institutional Relationship Management • Establish and develop relationships with government authorities, ministries, embassies, consulates, diplomatic missions and relevant public-sector stakeholders. • Identify key decision-makers, procurement stakeholders and influencers within target markets. • Arrange and lead introductory meetings, commercial discussions and strategic presentations. • Build credibility with senior stakeholders while maintaining professionalism, discretion and cultural awareness. • Develop long-term relationships that support repeat business, contract renewals and future market expansion. 3. Tender, RFP & Proposal Management • Identify relevant government tenders, requests for proposals (RFPs), expressions of interest (EOIs) and other procurement opportunities. • Assess tender requirements, eligibility criteria, commercial viability, delivery expectations and submission deadlines. • Coordinate with Operations, Finance, Legal, Technology and other relevant teams to develop competitive proposals. • Prepare and coordinate presentations, commercial proposals, business cases and supporting documentation. • Manage the business development process through submission, clarification, negotiation and contract award. • Maintain accurate records of tender outcomes and conduct win/loss reviews to improve future performance. 4. Strategic Partnerships & Commercial Negotiations • Identify and develop strategic partnerships that support entry into and expansion across international markets. • Evaluate potential local partners, service providers and other relevant stakeholders in line with business objectives and compliance requirements. • Develop commercial models and partnership propositions that balance market opportunity, operational feasibility and profitability. • Support contract negotiations and commercial agreements alongside Legal and senior management. • Ensure proposed partnerships and opportunities align with governance, regulatory and operational requirements. 5. Commercial Planning & Business Case Development • Prepare market assessments, opportunity briefs, financial assumptions and business cases to support investment and expansion decisions. • Work with Finance and relevant stakeholders to assess revenue potential, operating costs, profitability and commercial risks. • Develop forecasts and opportunity plans for target markets. • Support the evaluation of new-market launches, contract opportunities and potential service expansions. • Present recommendations to senior leadership, supported by credible market intelligence and clear commercial rationale. 6. Pipeline Management, CRM & Performance Reporting • Maintain an accurate and up-to-date business development pipeline within the company’s CRM or designated reporting system. • Track opportunity stages, estimated contract value, probability of success, decision-makers, deadlines and next actions. • Provide regular reports on pipeline development, tender activity, conversion rates, commercial forecasts and market-entry progress. • Monitor competitor activity, procurement announcements and developments across relevant international markets. • Use market intelligence and performance data to refine business development priorities and improve conversion rates. 7. Cross-Functional Collaboration & Contract Handover • Work closely with Operations, Finance, Legal, Technology and senior management to validate opportunities and develop commercially viable solutions. • Ensure proposed services align with operational capabilities, service standards, security requirements and contractual obligations. • Coordinate the transition of awarded contracts to the relevant operational teams. • Maintain clear documentation of client commitments, scope, timelines, commercial terms and implementation requirements. • Support ongoing stakeholder engagement and identify opportunities for contract extensions, renewals and additional services. Key Deliverables • International market expansion and business development plan. • Qualified international business development pipeline. • Government tender, RFP and EOI opportunity tracker. • Market-entry assessments and competitor intelligence reports. • Commercial proposals, pitch presentations and business cases. • Strategic partnership and stakeholder engagement plans. • Revenue forecasts and pipeline performance dashboards. • Tender win/loss analysis and conversion reports. • New business contract awards and successful operational handovers. Key Performance Indicators (KPIs) • Value and quality of the qualified international opportunity pipeline. • Revenue generated from new international business against agreed targets. • Number and value of new government and institutional contracts secured. • Tender and proposal success rate. • Conversion rate from initial engagement to qualified opportunity and

Business Development Manager

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