Customer Service Executive

Customer Service Executive Location: Dubai, UAE Employment Type: Full-time Summary We are looking for an energetic and results-driven Customer Service Executive to drive sales and deliver a premium, personalised remote shopping experience across phone, chat, email and other digital channels. You will be the first point of contact for both B2C and B2B clients, helping them identify the most suitable products and solutions based on their individual needs and objectives. You will guide customers throughout the purchasing journey, respond to enquiries, follow up on marketing leads and build strong, long-term customer relationships. You will also support the wider omnichannel sales strategy by maintaining accurate CRM data, gathering market feedback and ensuring a positive customer experience from the initial enquiry through to product delivery. Your Impact • Achieve direct and indirect sales targets across different business lines, including digital solutions. • Manage inbound enquiries across phone, chat, email and other channels, providing timely responses and tailored solutions. • Manage outbound sales activities with existing customers and prospective clients across all business lines, while developing new relationships within commercial segments. • Build long-term customer relationships by providing value-driven proposals and recommendations. • Deliver high-quality online customer support, guiding clients towards the most suitable products and services. • Complete daily administrative tasks, including preparing quotations, updating tasks and arranging appointments across sales channels. • Maintain accurate and up-to-date customer information within the CRM system. • Gather and share market feedback to help improve products, processes and services. • Support marketing campaigns and related sales initiatives. • Manage the customer journey from order placement through to delivery and installation, ensuring customer satisfaction and identifying opportunities to upsell additional products or services where appropriate. About You You are enthusiastic, proactive and commercially driven, with a strong focus on delivering an excellent customer experience. You take a consultative approach to sales, communicate confidently and build trusted relationships with customers. You are ethical, approachable and a strong team player, with the ability to remain calm under pressure and handle rejection professionally. What You Should Bring • Proven experience in phone-based sales techniques. • Experience in luxury sales and/or customer service environments. • Excellent communication and interpersonal skills, with an understanding of consumer purchasing behaviour. • An understanding of customer motivations and the importance of a seamless purchasing experience. • A strong focus on building long-term customer relationships. • Familiarity with digital tools and CRM systems. • Excellent written, verbal and listening skills. • A proactive, enthusiastic and solutions-oriented mindset. • A bachelor’s degree is preferred. Show more Show less

A bachelor’s degree is preferred.

Achieve direct and indirect sales targets across different business lines, including digital solutions. Manage inbound enquiries across phone, chat, email and other channels, providing timely responses and tailored solutions. Manage outbound sales activities with existing customers and prospective clients across all business lines, while developing new relationships within commercial segments. Build long-term customer relationships by providing value-driven proposals and recommendations. Deliver high-quality online customer support, guiding clients towards the most suitable products and services. Complete daily administrative tasks, including preparing quotations, updating tasks and arranging appointments across sales channels. Maintain accurate and up-to-date customer information within the CRM system. Gather and share market feedback to help improve products, processes and services. Support marketing campaigns and related sales initiatives. Manage the customer journey from order placement through to delivery and installation, ensuring customer satisfaction and identifying opportunities to upsell additional products or services where appropriate.