Technical Copywriter / IT Technical Writer (Remote)

About the Role We are looking for an experienced Technical Copywriter / IT Technical Writer to transform complex technical information into clear, accurate, and user-friendly documentation for enterprise IT environments. This role is fully remote, you will work with technical teams and subject-matter experts to create high-quality technical documentation, executive communications, user guides, standard operating procedures, knowledge articles, and other enterprise content. You will help ensure that technical information is easy to understand, professionally presented, factually accurate, and aligned with established documentation and governance standards. The ideal candidate combines excellent written English with strong technical writing skills, attention to detail, and the ability to communicate complex IT concepts to both technical and non-technical audiences. Key Responsibilities • Interview subject-matter experts and translate complex technical information into clear, accurate, audience-appropriate content without changing the intended meaning. • Write, edit, and maintain technical and enterprise documentation, including policies, standards, procedures, SOPs, work instructions, knowledge articles, FAQs, user guides, release notes, and service catalog content. • Develop technical briefs, project summaries, business cases, RFP/SOW content, executive presentations, leadership briefings, announcements, and training materials. • Simplify complex concepts related to enterprise IT, software, ERP/SAP, integrations, data, AI, infrastructure, ServiceNow, and cybersecurity. • Establish and maintain editorial standards covering terminology, writing style, readability, formatting, version control, accessibility, and approval workflows. • Maintain document templates, terminology glossaries, content inventories, ownership records, review schedules, and version histories. • Validate technical accuracy with subject-matter experts and coordinate reviews involving cybersecurity, privacy, legal, brand, and records management when applicable. • Proofread and edit content to improve grammar, structure, consistency, clarity, and actionability while identifying ambiguity and unsupported claims. • Use approved AI productivity tools responsibly for drafting and quality checks while protecting confidential information and verifying all generated content. • Contribute to content-quality reporting and continuous improvement by monitoring feedback, content usage, search effectiveness, and adoption indicators where available. Requirements • Bachelor's degree in Technical Communication, English, Journalism, Communications, Information Systems, Computer Science, or a related field. • 5–10 years of relevant experience in technical writing, technical documentation, copywriting, knowledge management, or enterprise communications. • A portfolio demonstrating high-quality technical or enterprise technology content for executive, technical, and end-user audiences. • Excellent written English, with strong grammar, editing, structuring, and proofreading skills. • Ability to translate complex technical information into clear, concise, and accessible content for different audiences. • Experience creating structured documentation such as SOPs, procedures, user guides, knowledge articles, technical briefs, or enterprise presentations. • Strong attention to detail, factual accuracy, terminology consistency, and document quality. • Proficiency in Microsoft Word, PowerPoint, SharePoint, Teams, and content-management or document-repository platforms. • Experience collaborating with technical teams and subject-matter experts to validate content and manage reviews. • Understanding of document versioning, approval workflows, confidentiality, and information-protection practices. • Ability to work independently in a remote environment, manage priorities, meet deadlines, and incorporate feedback effectively. Preferred Qualifications • Experience in IT, software, ERP/SAP, enterprise systems, engineering, manufacturing, infrastructure, or service management. • Familiarity with knowledge management, UX writing, accessibility, or technical communication standards. • Relevant technical-writing, Microsoft Office, knowledge-management, or AI productivity certifications. What Success Looks Like • Clear, accurate, professionally presented documentation delivered on time. • Consistent terminology, templates, version control, and traceable approvals. • Technical content that supports end users, executive decision-making, and enterprise IT operations. • Effective collaboration with subject-matter experts and responsible handling of confidential information. Application requirement: Please be prepared to share a portfolio or writing sample demonstrating your technical documentation skills. Show more Show less

Bachelor's degree in Technical Communication, English, Journalism, Communications, Information Systems, Computer Science, or a related field. 5–10 years of relevant experience in technical writing, technical documentation, copywriting, knowledge management, or enterprise communications. A portfolio demonstrating high-quality technical or enterprise technology content for executive, technical, and end-user audiences. Excellent written English, with strong grammar, editing, structuring, and proofreading skills. Ability to translate complex technical information into clear, concise, and accessible content for different audiences. Experience creating structured documentation such as SOPs, procedures, user guides, knowledge articles, technical briefs, or enterprise presentations. Strong attention to detail, factual accuracy, terminology consistency, and document quality. Proficiency in Microsoft Word, PowerPoint, SharePoint, Teams, and content-management or document-repository platforms. Experience collaborating with technical teams and subject-matter experts to validate content and manage reviews. Understanding of document versioning, approval workflows, confidentiality, and information-protection practices. Ability to work independently in a remote environment, manage priorities, meet deadlines, and incorporate feedback effectively.

Interview subject-matter experts and translate complex technical information into clear, accurate, audience-appropriate content without changing the intended meaning. Write, edit, and maintain technical and enterprise documentation, including policies, standards, procedures, SOPs, work instructions, knowledge articles, FAQs, user guides, release notes, and service catalog content. Develop technical briefs, project summaries, business cases, RFP/SOW content, executive presentations, leadership briefings, announcements, and training materials. Simplify complex concepts related to enterprise IT, software, ERP/SAP, integrations, data, AI, infrastructure, ServiceNow, and cybersecurity. Establish and maintain editorial standards covering terminology, writing style, readability, formatting, version control, accessibility, and approval workflows. Maintain document templates, terminology glossaries, content inventories, ownership records, review schedules, and version histories. Validate technical accuracy with subject-matter experts and coordinate reviews involving cybersecurity, privacy, legal, brand, and records management when applicable. Proofread and edit content to improve grammar, structure, consistency, clarity, and actionability while identifying ambiguity and unsupported claims. Use approved AI productivity tools responsibly for drafting and quality checks while protecting confidential information and verifying all generated content. Contribute to content-quality reporting and continuous improvement by monitoring feedback, content usage, search effectiveness, and adoption indicators where available.