Cashier

POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best • Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team Key Responsibilities Hospitality and Guest Service • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate • Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge • Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You • Uses proper procedures to ensure the accuracy of every order for every guest • Ensures every guest r eceives a prompt and warm greeting within 5 seconds at front counter and drive-thru • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue • Listens carefully to guests and apologizes for the experience in the case of a complaint Store Operations • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided • Prepares all products as required, following the order monitor to ensure the accuracy of every order • Communicates showcase and product needs to ensure proper product availability for guests • Regularly takes temperatures of the required products and records in the Time & Temperature Log Policies and Procedures • Participates in and attends all store meetings and other related functions • Follows all restaurant policies, procedures and standards • Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering - Receives payment by cash, credit cards, vouchers or automatic debits - Issue receipts, refunds, or change to the customers correctly • Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change • Maintain clean and orderly checkout areas Health & Safety • Works in compliance with occupational health and safety legislation • Knows, understands and follows safe work practices and procedures • Uses or wears personal protective equipment or clothing as required • Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone Show more Show less

Key Responsibilities Hospitality and Guest Service - Provides important visual cues for guests that make a positive first impression; follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge; enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You; uses proper procedures to ensure the accuracy of every order for every guest; ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru; maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs; promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue; listens carefully to guests and apologizes for the experience in the case of a complaint Store Operations - follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided; prepares all products as required, following the order monitor to ensure the accuracy of every order; communicates showcase and product needs to ensure proper product availability for guests; regularly takes temperatures of the required products and records in the Time & Temperature Log; policies and procedures; participates in and attends all store meetings and other related functions; follows all restaurant policies, procedures and standards; maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant; follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering - Receives payment by cash, credit cards, vouchers or automatic debits; issues receipts, refunds, or change to the customers correctly; count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change; maintain clean and orderly checkout areas Health & Safety - Works in compliance with occupational health and safety legislation; knows, understands and follows safe work practices and procedures; uses or wears personal protective equipment or clothing as required; reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner; does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.