Cashier

POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best - Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team Key Responsibilities Hospitality and Guest Service - Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room - Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate - Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge - Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You - Uses proper procedures to ensure the accuracy of every order for every guest - Ensures every guest r eceives a prompt and warm greeting within 5 seconds at front counter and drive-thru - Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs - Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue - Listens carefully to guests and apologizes for the experience in the case of a complaint Store Operations - Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided - Prepares all products as required, following the order monitor to ensure the accuracy of every order - Communicates showcase and product needs to ensure proper product availability for guests - Regularly takes temperatures of the required products and records in the Time & Temperature Log Policies and Procedures - Participates in and attends all store meetings and other related functions - Follows all restaurant policies, procedures and standards - Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant - Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering - Receives payment by cash, credit cards, vouchers or automatic debits - Issue receipts, refunds, or change to the customers correctly - Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change - Maintain clean and orderly checkout areas Health & Safety - Works in compliance with occupational health and safety legislation - Knows, understands and follows safe work practices and procedures - Uses or wears personal protective equipment or clothing as required - Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner - Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

Responsibilities include: delivering hospitality and guest service, maintaining visual presentation and cleanliness, following procedures to ensure fresh and accurate product delivery, providing outstanding guest service with a friendly attitude and strong product knowledge, following the S.E.T. principles (Smile, Eye Contact, Thank You), ensuring accurate order processing and prompt greetings at the front counter and drive-thru, maintaining speed of service, handling guest concerns with prompt service recovery, communicating product needs for availability, taking temperatures and recording in the Time & Temperature Log, participating in store meetings, following restaurant policies and sanitation guidelines, cashiering duties including receiving payments by cash, credit cards, vouchers or automatic debits, issuing receipts/refunds/changes, counting cash at shift start, maintaining clean checkout areas, and complying with health and safety legislation and PPE usage.