Manager/Senior Manager |Sales and Service Transformation| Customer

Manager/Senior Manager for Sales and Service Transformation practice You will join our practice in the Middle East as part of Deloitte Digital. At Deloitte Digital, we are shaping the customer-centric transformation of tomorrow and accelerating digital change. You will strengthen our team in the Customer and Marketing consulting portfolio and live your passion for CRM with a holistic approach to process advisory and optimization, as well as implementation and operational management of sales and service solutions. Areas of responsibility • Provide advisory on CRM initiatives and run CRM projects; from roadmap creation, to target operating model definition, to software selection process, to software implementation Required Skills • 7-15 years of consulting experience, involved in advisory on CRM. Scoping, analysis, design, development, and delivery of CRM and CX solutions (Salesforce, SAP CX, Microsoft Dynamics or others) • Previous proven experience in setting the CRM roadmap, strategy and operating model • Previous experience in the following industries: banking, retail, energy or government • CRM functional and technical "Techno-Functional" experience including extensive business process knowledge in areas such as sales and service management, contact centers, CPQ, with various technologies including integration areas • Strong communication skills, ability to lead workshops and drive functional and technical discussions • Studies in computer science, engineering, or business administration or comparable training, career changers are also welcome • Pronounced affinity for new technologies and modern/agile methods of project management • Previous consulting experience required in advisory capacity • Passion for consulting work and the associated willingness to travel Why Deloitte • Our people and culture • Diversity, equity and inclusion • Making an impact that matters • Learning and development • Our client-work • Innovation • Empowered well-being • Numerous career opportunities and clear career progression • Continuous support from management • Flexible work arrangements • Benefits and rewards Show more Show less

7-15 years of consulting experience, involved in advisory on CRM. Scoping, analysis, design, development, and delivery of CRM and CX solutions (Salesforce, SAP CX, Microsoft Dynamics or others); Previous proven experience in setting the CRM roadmap, strategy and operating model; Previous experience in the following industries: banking, retail, energy or government; CRM functional and technical "Techno-Functional" experience including extensive business process knowledge in areas such as sales and service management, contact centers, CPQ, with various technologies including integration areas; Strong communication skills, ability to lead workshops and drive functional and technical discussions; Studies in computer science, engineering, or business administration or comparable training, career changers are also welcome; Pronounced affinity for new technologies and modern/agile methods of project management; Previous consulting experience required in advisory capacity; Passion for consulting work and the associated willingness to travel

Provide advisory on CRM initiatives and run CRM projects; from roadmap creation, to target operating model definition, to software selection process, to software implementation