Investment Operations Officer

About ZAD ZAD is a fast-growing, award-winning fintech company revolutionizing how individuals across the region invest ethically and securely. As a CMA-regulated, Sharia-compliant digital investment platform, we are committed to building a world-class employee experience grounded in transparency, ownership, and continuous improvement. Role Overview The Operations Officer will support the daily operational activities of the business, ensuring accuracy, compliance, and timely execution of processes. This role requires strong attention to detail, analytical skills, and the ability to work cross-functionally in a fast-paced fintech environment. Key Responsibilities • Process daily operational tasks including account openings, transactions, and system updates. • Validate and reconcile operational data to ensure accuracy and compliance with internal and regulatory standards. • Monitor workflows and escalate issues promptly to avoid service delays. • Coordinate with Client Relations, Compliance, Finance, Product, and Technology teams to resolve operational requests. • Maintain accurate records, logs, and documentation for audits and internal reporting. • Support system testing, UAT, and process enhancements led by the Operations team. • Ensure adherence to CMA regulations, internal SOPs, and data security practices. • Provide timely responses to inquiries from internal teams and external stakeholders. • Rotating shift-based work depending on hiring department Qualifications • Bachelor’s degree in Business Administration, Finance, Operations, or a related field. • 1-3 years of experience in operations, preferably in fintech, financial services, or banking. • Strong understanding of operational workflows, documentation, and controls. • Excellent attention to detail and problem-solving abilities. • Strong communication skills and ability to work collaboratively across teams. • Proficiency in MS Office; experience with CRM or operational tools is a plus. • Familiarity with CMA regulations or financial operations is an advantage. What We’re Looking For • Highly organized with the ability to manage multiple tasks. • Responsible, reliable, and committed to delivering high-quality work. • Willing to learn, adapt, and grow within a fast-paced environment. • A team player who thrives in a collaborative culture. Why Join ZAD? • Work in a mission-driven fintech shaping the future of ethical investing. • Competitive compensation and growth opportunities. • Exposure to cross-functional operations and regulatory processes. • A supportive, innovative, and fast-growing environment. How to Apply Apply through LinkedIn or send your CV to [email protected] with the subject: Operations Officer – Your Name

Process daily operational tasks including account openings, transactions, and system updates. Validate and reconcile operational data to ensure accuracy and compliance with internal and regulatory standards. Monitor workflows and escalate issues promptly to avoid service delays. Coordinate with Client Relations, Compliance, Finance, Product, and Technology teams to resolve operational requests. Maintain accurate records, logs, and documentation for audits and internal reporting. Support system testing, UAT, and process enhancements led by the Operations team. Ensure adherence to CMA regulations, internal SOPs, and data security practices. Provide timely responses to inquiries from internal teams and external stakeholders. Rotating shift-based work depending on hiring department