Guest Relations Agent (F)- Abu Dhabi, UAE

Guest Relations Agent / 1927 Cinema & Lounge Club, Abu Dhabi 1927 is a cinema lounge club at Cinemacity Starlight, Marina Mall, Abu Dhabi UAE. Full-time, permanent | Reports to the Membership Director | Rotational shifts, including evenings, weekends and events. Responsibilities: • Greet members and guests by name, anticipate their needs, and act as a brand ambassador • Coordinate VIP arrivals in advance with F&B, cinema operations and management • Usher guests to reserved seats and guide them Membership & leads • Lead curated tours tailored to each guest • Contact leads from events, referrals and walk-ins within 48 hours, using approved scripts • Flag warm leads, schedule calls, tours and presentations. Calls, inquiries & follow-up • Manage all inbound calls and inquiries by phone/ WhatsApp. • Make outbound calls for lead follow-up/confirmations. • escalate complaints or special requests to the relevant department. Box office & coordination • Process reservations, walk-ins, cancellations and seat changes, and reconcile systems, seating charts and records at the close of each shift • Stay current on screenings, events and private hire, and pass programming or timing changes from Cinema Operations to guests promptly • Issue member vouchers, complimentary passes and screening confirmations by membership tier • Act as the link between Restaurant & Lounge, Cinema Operations and Events: confirm reservation statuses at the start and end of each shift, pass on dietary needs, celebrations and access requirements, and flag capacity or double-booking risks immediately Team, data & reporting • Rotate shifts with the F&B Service team, attend pre-shift briefings. • Support team-building and cinema operations tasks. • Keep the CRM, reservation systems (SevenRooms) and lead trackers accurate in real time. • Complete the daily call log, and track lead status (contacted, no response, interested, converted) with next-action dates • Record event attendance, share weekly insights on inquiry and feedback patterns ━━━━━━━━━━ What we’re looking for • Instinctive hospitality: you read a room and adapt your service style • Polished written and spoken English and ideally Arabic, with other languages a plus • Comfort with CRM tools and accurate record-keeping • Impeccable presentation and an understanding of private-club expectations • Strong interpersonal skills and a habit of sharing information across teams and shifts #Hiring #AbuDhabiJobs #LuxuryHospitality #GuestRelations #PrivateMembersClub Show more Show less

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Greet members and guests by name, anticipate their needs, and act as a brand ambassador; Coordinate VIP arrivals in advance with F&B, cinema operations and management; Usher guests to reserved seats and guide them; Lead curated tours tailored to each guest; Contact leads from events, referrals and walk-ins within 48 hours, using approved scripts; Flag warm leads, schedule calls, tours and presentations; Manage all inbound calls and inquiries by phone/WhatsApp; Make outbound calls for lead follow-up/confirmations; escalate complaints or special requests to the relevant department; Process reservations, walk-ins, cancellations and seat changes, and reconcile systems, seating charts and records at the close of each shift; Stay current on screenings, events and private hire, and pass programming or timing changes from Cinema Operations to guests promptly; Issue member vouchers, complimentary passes and screening confirmations by membership tier; Act as the link between Restaurant & Lounge, Cinema Operations and Events: confirm reservation statuses at the start and end of each shift, pass on dietary needs, celebrations and access requirements, and flag capacity or double-booking risks immediately; Rotate shifts with the F&B Service team, attend pre-shift briefings; Support team-building and cinema operations tasks; Keep the CRM, reservation systems (SevenRooms) and lead trackers accurate in real time; Complete the daily call log, and track lead status (contacted, no response, interested, converted) with next-action dates; Record event attendance, share weekly insights on inquiry and feedback patterns.