Director of Private Office

Position Overview: Position Overview The Director of Private Office is a pivotal leadership role responsible for overseeing the daily operations and strategic direction of the Private Office, encompassing residential properties, private and governmental affairs, related support services, and responsibility for overseeing a large team of employees. The core objective is to enhance/optimise service standards across the division by assessing, reviewing, developing and implementing targeted SOPs and a strong middle management team. This role requires a proactive, strategic and transformative leader capable of driving an "A-Z step-change" through administrative, operational, financial and manpower resources optimisation while fostering enhanced service quality, reliability, innovation, and team cohesion. The Director will also need to align all departmental functions with the Family's strategic objectives, ensuring the Private Office consistently exceeds expectations in meeting evolving fulfilment needs, event planning, and crisis contingency management. Key Responsibilities Strategic Leadership & General Management: • Provide strategic direction, leadership and mentorship to a cross-functional team, fostering a culture of proactiveness, teamwork, continuous improvement and exceptional 7-star service delivery. • Conduct a comprehensive evaluation of current staffing and service levels compared to workload demands to identify over/understaffing, unnecessary duplicated efforts, and determine required training and courses of action to enhance service delivery and operational standards. • Lead the review, optimisation, and standardisation of all daily operational plans, workflows, manpower, processes, schedules, assets and budgets. • Drive the development and implementation of a comprehensive strategic plan for the Private Office, aligned with the Family’s long-term visions. • Develop, implement and manage targeted SOPs and key performances metrices to establish best in class standard procedures across all key areas of the private office. • Develop and build out a strong middle management team across the properties, operations and private affairs divisions ensuring compliance and operational excellence. • Oversee the daily management of all administrative and operational functions, ensuring consistent quality and efficiency across all aspects of private properties and affairs. • Serve as a key point of contact for the Chairman and family on all matters related to the Private Office operations, providing prompt, professional, and discreet support. • Champion a culture of teamwork and excellence by effectively administering, promoting, and fostering effective communication, coordination and distribution of operational information and workflows across all office functions. • Collaborate closely with the Support Services on core strategic decision-making matters related to HR, Procurement, GR, Legal, Security and IT related functions. • Collaborate closely with International Operations regarding the Family’s International travel plans. • The Private Office team (especially within Private Affairs) is responsible to always represent and serve on behalf of HH & Family within the Kingdom including the arrangements for commencement and return for international travels. Property Management • Provide strategic oversight and direction for the daily operations and administration for the Family’s residences. • Oversee the management and upkeep of all private properties, key assets, collectables, family heirlooms and offices within the Kingdom in close coordination with the Head of Properties, ensuring adherence to 7-star luxury hospitality and property maintenance standards. Private Affairs Management • Provide strategic oversight and direction for the daily operations and administration of the Family’s private affairs, working through the Manager of Private Affairs to ensure seamless planning, efficient service delivery, and impeccable discretion. • Oversee the review, monitoring, optimisation and approval of all OPEX and CAPEX budgets, monthly running costs, expenditures, payroll entries, and other accounting related to the properties, assets and personnel in coordination with the Finance and Support Services division. • Direct responsibility and oversight for all business and personal travel arrangements of the Chairman, the Family, traveling companions, guests and staff within the Kingdom. • Ensure seamless, proactive, advanced planning for all travel and logistics services in close coordination with Manager of Private Affairs, Head of Properties & Director of International Operations (when concerning international travel). • Ensure the diligent, secure filing and maintenance of all records, paperwork, lease agreements, taxation documents, and other critical records, adhering to strict compliance standards in coordination with relevant departments. Operations Management • Provide strategic oversight and direction for the daily operations and logistics of the Family’s residences, working through the Operations Manager to ensure seamless planning, efficient 7-star service delivery, and impeccable discretion. • Oversee the approval and execution for all regular and preventative procurement, maintenance, upkeep, and necessary reconditioning of properties in the Kingdom, aligning with the Family’s preferences and expectations. Qualifications: • Bachelor’s degree holder in Business Administration, Hospitality Management, or related field. • Minimum 15 years of relevant progressive experience in a senior management role, preferably gained from hospitality, property/compound management, or a family office environment catering to the needs of ultra-high net worth families. • Proven track record of driving significant improvements in operational efficiency, service quality, and cost control. • Extensive experience in managing diverse teams and fostering a collaborative and high-performance work environment. • Exceptional interpersonal, leadership, team building, motivational, organisational and communication skills with the ability to positively influence and inspire at all levels. • In depth knowledge of property maintenance, luxury hospitality standards, and best practices in private office and asset management. • Proactive, detail oriented and possess a high degree of integrity, discretion and confidentiality in handling sensitive information. • Strong governmental relationships is advantageous. • Fluent in English, Arabic is essential. Additional Information Job Competencies • Strategic forecasting • Analytical mindset • Process and results driven • Multi-asset management • Luxury and Prestige Hospitality service experience • Luxury logistics and travel planning Personal Competencies • Impeccable manors and high degree of charm • Integrity • Structured • Proactive • Collaborative team worker Show more

Strategic Leadership & General Management: Provide strategic direction, leadership and mentorship to a cross-functional team, fostering a culture of proactiveness, teamwork, continuous improvement and exceptional 7-star service delivery. Conduct a comprehensive evaluation of current staffing and service levels compared to workload demands to identify over/understaffing, unnecessary duplicated efforts, and determine required training and courses of action to enhance service delivery and operational standards. Lead the review, optimisation, and standardisation of all daily operational plans, workflows, manpower, processes, schedules, assets and budgets. Drive the development and implementation of a comprehensive strategic plan for the Private Office, aligned with the Family’s long-term visions. Develop, implement and manage targeted SOPs and key performances metrices to establish best in class standard procedures across all key areas of the private office. Develop and build out a strong middle management team across the properties, operations and private affairs divisions ensuring compliance and operational excellence. Oversee the daily management of all administrative and operational functions, ensuring consistent quality and efficiency across all aspects of private properties and affairs. Serve as a key point of contact for the Chairman and family on all matters related to the Private Office operations, providing prompt, professional, and discreet support. Champion a culture of teamwork and excellence by effectively administering, promoting, and fostering effective communication, coordination and distribution of operational information and workflows across all office functions. Collaborate closely with the Support Services on core strategic decision-making matters related to HR, Procurement, GR, Legal, Security and IT related functions. Collaborate closely with International Operations regarding the Family’s International travel plans. The Private Office team (especially within Private Affairs) is responsible to always represent and serve on behalf of HH & Family within the Kingdom including the arrangements for commencement and return for international travels.