Transport Operations Control Centre Manager

Role Summary We are hiring a Transport Coordination Centre Manager to support the delivery of an international football event in Khobar. The role will oversee the Transport Coordination Centre (TCC), ensuring real-time monitoring of transport operations, coordination of transport requests, issue resolution, stakeholder communication, and operational reporting throughout the event. Key Responsibilities • Manage daily Transport Coordination Centre operations, ensuring systems, staffing, and communication channels are fully operational. • Monitor real-time transport services, including vehicle movements, routes, schedules, and service disruptions. • Receive, prioritize, and coordinate transport requests from stakeholders, operational teams, and venues. • Coordinate the resolution of transport disruptions, including contingency measures, backup vehicles, rerouting, and stakeholder communication. • Manage 24-hour TCC coverage, including shift planning and effective handovers. • Produce real-time situation reports and daily operational reports covering transport performance, incidents, requests, and resolutions. • Coordinate with transport teams and other event functions to maintain an integrated view of operational performance. • Coordinate with technology teams to ensure transport monitoring and communication systems remain operational. • Escalate critical issues to senior management with clear incident details and recommended actions. • Support the smooth delivery of transport operations throughout all event phases. Required Skills • Strong operational coordination and problem-solving skills. • Ability to work effectively under pressure and manage multiple priorities simultaneously. • Strong communication and stakeholder management skills. • Experience with operational monitoring or control centre systems is an advantage. • Fluent English & Arabic required. Experience Requirement • Minimum 6 years of progressive experience in event operations, transport operations, logistics, control centre management, or a related field. • Experience working on large-scale sporting, entertainment, or international events is highly desirable. • Experience managing high-volume operations in a fast-paced, multi-stakeholder event environment. • Strong experience in real-time operational coordination, issue resolution, and stakeholder management. Location / Work Mode Khobar, Saudi Arabia Additional Notes Duration: 15 November - 9 February Industry: Events / Sports Show more Show less

Minimum 6 years of progressive experience in event operations, transport operations, logistics, control centre management, or a related field. Experience working on large-scale sporting, entertainment, or international events is highly desirable. Experience managing high-volume operations in a fast-paced, multi-stakeholder event environment. Strong experience in real-time operational coordination, issue resolution, and stakeholder management. Fluent English & Arabic required.

Manage daily Transport Coordination Centre operations, ensuring systems, staffing, and communication channels are fully operational. Monitor real-time transport services, including vehicle movements, routes, schedules, and service disruptions. Receive, prioritize, and coordinate transport requests from stakeholders, operational teams, and venues. Coordinate the resolution of transport disruptions, including contingency measures, backup vehicles, rerouting, and stakeholder communication. Manage 24-hour TCC coverage, including shift planning and effective handovers. Produce real-time situation reports and daily operational reports covering transport performance, incidents, requests, and resolutions. Coordinate with transport teams and other event functions to maintain an integrated view of operational performance. Coordinate with technology teams to ensure transport monitoring and communication systems remain operational. Escalate critical issues to senior management with clear incident details and recommended actions. Support the smooth delivery of transport operations throughout all event phases.