Operations Support Engineer

Job Title: Operations Support Engineer Location: Riyadh, Saudi Arabia Duration: Full-Time Job Summary • Responsible for ensuring the smooth, secure, and continuous operation of systems. • Provide operational support for hardware, software, and network-related issues. • Perform Windows Server and Client installation, configuration, and maintenance. • Review application and system logs to diagnose and resolve issues. • Troubleshoot servers, workstations, and peripheral devices. • Work in a live operational environment where system uptime and reliability are business critical. Required Technical Skills Strong knowledge of: • Windows Server (2019/2022/2025) • Windows Client Operating Systems • Experience with: • Windows Event Viewer • Application log analysis and troubleshooting • Hands-on hardware troubleshooting experience involving: • PCs • Servers • Storage devices • Power supplies • Biometric devices • Scanning equipment • Basic networking knowledge: • TCP/IP • LAN/WAN • DNS • DHCP • Familiarity with Active Directory administration. • Experience using: • Remote Desktop tools • Incident management/ticketing systems • Monitoring dashboards Preferred Skills • MS SQL Server knowledge (basic queries and troubleshooting). • ITIL-based Incident, Problem, and Change Management exposure. • PowerShell or Batch Scripting experience. Experience supporting: • Airport systems • Border control systems • Immigration systems • Self-service kiosks • Automated gate solutions Education & Experience • Bachelor's Degree or Diploma in: • Computer Science • Information Technology • Electronics • Related disciplines • 1-3 years of experience in: • IT Operations • Technical Support • System Administration • Infrastructure Support Preferred Certifications • CompTIA A+ • CompTIA Network+ • Microsoft Certified: Windows Server Administration • MCSA / MCSE Show more Show less

Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, or related disciplines. 1-3 years of experience in IT Operations, Technical Support, System Administration, or Infrastructure Support.

Ensure smooth, secure, and continuous operation of systems. Provide operational support for hardware, software, and network-related issues. Perform Windows Server and Client installation, configuration, and maintenance. Review application and system logs to diagnose and resolve issues. Troubleshoot servers, workstations, and peripheral devices. Operate in a live operational environment where system uptime and reliability are critical.