Call Center Representative

Call Center Agent Job Responsibilities: • Obtains client information by answering telephone calls & answering (live chat) as per company policy. • Informs clients by explaining procedures, answering questions & providing information. • Maintains communication equipment by reporting problems. • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. • Answer incoming calls and respond to customer’s (live chat) • Management and resolving customer complaints • Identify and escalate issues to supervisors • Research, identify, and resolve customer complaints using applicable software • Document all call information according to standard operating procedures • Complete call logs and reports Call Center Agent Qualifications / Skills: • Strong verbal communication • Phone skills • Listening • Data entry skills • Customer focus • Customer service • Attention to detail • Professionalism • Multi-tasking • Proficient in relevant computer applications • Knowledge of customer service practices and principles • Excellent data entry and typing skills • Superior listening, verbal, and written communication skills • Ability to handle stressful situation appropriately 9 working hrs. a day. 6 days a week. Show more Show less

Call Center Agent Job Responsibilities: Obtains client information by answering telephone calls & answering (live chat) as per company policy. Informs clients by explaining procedures, answering questions & providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Answer incoming calls and respond to customer’s (live chat). Management and resolving customer complaints. Identify and escalate issues to supervisors. Research, identify, and resolve customer complaints using applicable software. Document all call information according to standard operating procedures. Complete call logs and reports.