Technical Customer Success Manager

Technical Customer Success Manager Dell Technologies customers expect great things from both our products and our services. Technical Customer Success Management is all about managing and overseeing seamless service delivery processes. It's a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity - from the tactical to the strategic. What you'll achieve: As a Technical Customer Success Manager, you will be responsible for guiding customers through service processes, leading reviews and improvement initiatives, and acting as a point of contact for complex operational issues. You will ensure proactive communication and reliable delivery. Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Account Services Management team. Show more Show less

Guiding customers through service processes, leading reviews and improvement initiatives, and acting as a point of contact for complex operational issues. Ensure proactive communication and reliable delivery. Manage and oversee seamless service delivery processes including incident management, change management, configuration management, and customer management.