Technical Project Manager

About Our Client: • A leading cloud technology and digital transformation solutions provider with a rapidly expanding footprint in the UAE Role: Project Manager (IT Service Management & Transformation) Key Responsibilities: • Manage large-scale outsourced IT development and transformation projects using Agile, Waterfall, or hybrid methodologies. • Establish ITSM processes, drive productivity improvements, and oversee operational procedures and team planning. • Serve as the primary point of contact for service quality, performance, and capacity planning aligned with customer growth needs. • Monitor customer feedback to refine service delivery and ensure consistent quality. • Lead project coordination, resolve issues, and manage internal/external resources and vendor relationships. • Conduct regular operational and performance reviews (DSR, weekly, monthly) with service delivery teams. • Oversee end-to-end service management, including contracts, vendor performance, renewals, and compliance. • Collaborate with sales and technical teams to strengthen customer relationships and identify new opportunities. Qualifications: • 3-5 years in IT program/project management within an ITSM-focused organization. • Hands-on experience in Agile/SAFe, ITSM/ITOM/ITAM practices, and ITSM tool migration (CSM module required). • Knowledge of platform security, integrations, and testing phases (SIT, UAT, security testing). • Familiar with ITIL and full SDLC in Agile/Scrum environments. • Strong interpersonal skills, result-driven, and eager to learn emerging technologies (microservices, cloud-native solutions, data analytics). Kindly note: This is on-site role in Abu Dhabi. Show more Show less