Guest Relations Agent

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Relations Agent, you’re not just overseeing day-to-day guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Responsibilities • Welcome and assist guests by greeting arrivals warmly, offering guidance, and ensuring a smooth check‑in and check‑out experience • Handle guest inquiries by providing accurate information about hotel services, facilities, and local attractions • Resolve guest concerns promptly and professionally, escalating issues when needed to maintain high satisfaction • Monitor guest satisfaction by engaging with guests throughout their stay and identifying opportunities to enhance their experience • Coordinate with departments to ensure guest requests are fulfilled efficiently and accurately • Support VIP and special requests by preparing amenities, arranging personalized services, and ensuring attention to detail • Maintain records and communication through proper documentation of guest preferences, incidents, and follow‑ups Qualifications What It Takes to Make the Stay At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. About The Team How We’ll Help You Thrive Benefits At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*: Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP). • Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Show more Show less

There are no clearly delineated Requirements, Qualifications, or Minimum qualifications sections with explicit hard criteria in the posting.

Welcome and assist guests by greeting arrivals warmly, offering guidance, and ensuring a smooth check‑in and check‑out experience; Handle guest inquiries by providing accurate information about hotel services, facilities, and local attractions; Resolve guest concerns promptly and professionally, escalating issues when needed to maintain high satisfaction; Monitor guest satisfaction by engaging with guests throughout their stay and identifying opportunities to enhance their experience; Coordinate with departments to ensure guest requests are fulfilled efficiently and accurately; Support VIP and special requests by preparing amenities, arranging personalized services, and ensuring attention to detail; Maintain records and communication through proper documentation of guest preferences, incidents, and follow‑ups.