IT Support Specialist

In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation. Position: IT Support Specialist Job Type: Contract Location: Sharjah Key Responsibilities • Support and maintain desktop and laptop computers, printers, scanners and approved peripherals. • Install and configure new devices; install and update operating systems and approved software. • Carry out scheduled preventive maintenance on devices and peripheral equipment. • Provide daily technical support to users and resolve basic hardware, software and printer faults. • Prepare and configure user devices in line with standards and policies. • Log and track support tickets, document actions taken, and escalate advanced issues to Level 2. • Provide basic support for user connectivity issues, coordinating with network and systems teams as needed. • Prepare or update user guides and technical instructions for systems and off-the-shelf applications. • Train and guide users on basic use of operating systems and approved applications. • Perform any other related technical support duties assigned by the direct manager. Technical Skills • Windows client OS installation, configuration and troubleshooting • Microsoft Office / Outlook end-user support • Printer, scanner and peripheral setup and troubleshooting • Basic networking (LAN/Wi-Fi connectivity, IP configuration) • Ticketing / service desk tools and ITIL-style incident handling • Strong customer service and communication skills in Arabic and English Mandatory Requirements • Bachelor’s degree (mandatory) • Minimum 2 years of relevant IT support experience • Arabic proficiency (mandatory) • Valid UAE driving licence (mandatory) – role involves travel between sites Preferred / Advantage • Professional certifications, e.g. CompTIA A+, Microsoft Certified: Modern Desktop / Endpoint Administrator, ITIL Foundation • Previous experience supporting a UAE government entity • Additional hands-on practical experience beyond the minimum About Dautom Dautom is a globally recognized IT consulting and technology services organization committed to enabling digital transformation through innovation, expertise, and a people-centric approach. We partner with leading organizations across industries to accelerate business growth by delivering exceptional talent, strategic IT consulting services, and innovative technology solutions. With a strong global presence and deep industry expertise, Dautom empowers businesses to enhance operational excellence, embrace digital evolution, and achieve sustainable success. If this opportunity aligns with your expertise and career aspirations, we invite you to share your updated resume at [email protected]. Our team will be pleased to connect with suitable candidates for further discussions. Show more Show less

Bachelor’s degree (mandatory); Minimum 2 years of relevant IT support experience; Arabic proficiency (mandatory); Valid UAE driving licence (mandatory) – role involves travel between sites

Support and maintain desktop and laptop computers, printers, scanners and approved peripherals. Install and configure new devices; install and update operating systems and approved software. Carry out scheduled preventive maintenance on devices and peripheral equipment. Provide daily technical support to users and resolve basic hardware, software and printer faults. Prepare and configure user devices in line with standards and policies. Log and track support tickets, document actions taken, and escalate advanced issues to Level 2. Provide basic support for user connectivity issues, coordinating with network and systems teams as needed. Prepare or update user guides and technical instructions for systems and off-the-shelf applications. Train and guide users on basic use of operating systems and approved applications. Perform any other related technical support duties assigned by the direct manager.