Doorman

Department: Rooms Division, Front Office & Guest Services Location: Saudi Arabia - Al Khobar Description The incumbent in this position is responsible for providing a friendly and caring welcome to all guests at the hotel entrance according to our service standards in order to ensure guest satisfaction. Key Responsibilities • Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and opens hotel door for all incoming guests. • Open car door for all guests coming out of a taxi or car, provide assistance with their luggage and bring it to the hotel in an efficient and timely manner to ensure guest satisfaction. • Handle guest requests in a polite and efficient manner such as calling a taxi or giving directions, refer requests to relevant staff if needed to ensure customer satisfaction. • Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests. • Control the traffic ensuring that there are no vehicles blocking the hotel entrance. • Hoist and lower the flags according to the hotel procedures. • Maintain cleanliness and tidiness of hotel main entrance area, take corrective actions if needed. • Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager. • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Show more Show less

Welcome guests upon arrival; open hotel door for all incoming guests; assist with luggage and bring to the hotel; handle guest requests politely and efficiently (e.g., calling a taxi, giving directions); stay informed about hotel products, services, and local travel information; manage traffic to ensure entrance is clear of parked vehicles; hoist and lower hotel entrance flags; maintain cleanliness and tidiness of the main entrance; perform any other duties as directed by supervisor/manager; additional tasks as needed by the business.