Assistant Guest Relations Manager (Saudis only)

Kempinski Al Othman Hotel Al Khobar Saudi Arabia The Lady in Red is responsible for providing personalized luxury service to hotel guests, ensuring guest satisfaction, and creating memorable experiences. The role involves welcoming VIP guests, coordinating guest requests, handling inquiries and complaints professionally, and working closely with hotel departments to maintain the highest standards of hospitality. Key Responsibilities COMPETENCIES: Include the skills the candidate must have to fill this position - Supervisory skills - Luxury Hotel Experiences - Good Communication skills - Knowledge of hotel operations & Computer systems - General knowledge of tourist and business-related information - Knowledge of hotel products and services - Knowledge of VIP welcoming protocol TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training: - Proficiency in Microsoft Office (Word, Excel and PowerPoint) - Advanced knowledge of Opera - Basic knowledge of Micros INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Straightforward flexible Self contained Motivated Pro-active Organized Responsible Patient Customer Service Orientation Cross Cultural Sensitive Teamwork / Cooperation minded Quality oriented Courteous Friendly and caring Natural sense for luxury Skills, Knowledge and Expertise To fill the position, one of the following is required: - Minimum of 3 years' experience in a manager level position in Front Office or Guest Relations preferably in an international five-star hotel - Food & Beverage and Sales experience is a plus

No distinct 'Requirements', 'Qualifications', or 'Minimum qualifications' section found. The posting describes responsibilities and duties but does not list explicit hard requirements.

Communicate hotel and company philosophy; represent the hotel internally; know the hotel and city layout; be knowledgeable about all VIPs in-house, hotel functions, and events; collect feedback on VIPs via sources (Google, Opera PMS, briefs) and disseminate through daily reports and guest profiles; welcome and bid farewell to guests; personally welcome Top VIPs on arrival, escort to rooms, and bid farewell on departure; coordinate with FOM/AFOM for tailor-made VIP itineraries and arrivals/departures; gather guest stay information for guest history; assist visitors with information, promotions, and directions; handle complaints and requests courteously, directing staff as needed; maintain records of complaints/requests and inform relevant departments; perform special projects; walk the hotel to engage with guests; attend daily briefings; report hazards and rectify; provide guest service information and hotel promotions; brief Senior Management on unusual circumstances affecting service; make decisions on upgrades/comps/rebates per hotel policy; participate in training; additional duties as needed.