Spa Receptionist

We are looking for a warm, professional, and organized Spa Receptionist to be the welcoming face of our spa. As a Spa Receptionist, you’ll have the opportunity to make a lasting impression, work in a tranquil, luxury setting, and help our guests discover the perfect treatments for their wellness journey. Key Responsibilities: • Greet guests with a warm and professional demeanor, ensuring a positive first impression. • Schedule appointments, handle bookings, and manage the spa’s calendar. • Answer calls and emails, providing detailed information about services, packages, and promotions. • Ensure smooth check-in and check-out procedures, process payments, and handle cash and credit transactions. • Maintain cleanliness and organization of the front desk and lobby area. • Assist with customer inquiries, resolving issues and concerns promptly and effectively. • Promote spa services, packages, and retail products to enhance guest experience. • Maintain accurate guest records and confidentiality. • Collaborate with spa therapists and management to ensure seamless service delivery. Requirements: • Previous experience in customer service or reception (preferably in a spa or hospitality setting). • Strong communication skills and a friendly, approachable demeanor. • Ability to multi-task and stay organized in a fast-paced environment. • Proficient in using booking systems and general office software (experience with [specific software] is a plus). • Knowledge of spa services, wellness treatments, and retail products is a plus. • Attention to detail and excellent problem-solving skills. • A passion for wellness, relaxation, and creating a positive guest experience. • Ability to work flexible hours, including evenings and weekends. Why Join Us? • Work in a serene, luxurious environment focused on wellness and relaxation. • Competitive salary with employee wellness benefits. • Opportunities for career growth and professional development. • Employee discounts on spa treatments, dining, and resort amenities. What We Offer: • Free accommodation • Free on & off-duty meals • Medical insurance • Free transportation • Tips & incentives • Flight Ticket Entitlement How to Apply: If you are passionate about wellness and delivering exceptional guest experiences, we invite you to apply! Show more Show less

Previous experience in customer service or reception (preferably in a spa or hospitality setting). Strong communication skills and a friendly, approachable demeanor. Ability to multi-task and stay organized in a fast-paced environment. Proficient in using booking systems and general office software (experience with [specific software] is a plus). Knowledge of spa services, wellness treatments, and retail products is a plus. Attention to detail and excellent problem-solving skills. A passion for wellness, relaxation, and creating a positive guest experience. Ability to work flexible hours, including evenings and weekends.

Greet guests with a warm and professional demeanor, ensuring a positive first impression. Schedule appointments, handle bookings, and manage the spa’s calendar. Answer calls and emails, providing detailed information about services, packages, and promotions. Ensure smooth check-in and check-out procedures, process payments, and handle cash and credit transactions. Maintain cleanliness and organization of the front desk and lobby area. Assist with customer inquiries, resolving issues and concerns promptly and effectively. Promote spa services, packages, and retail products to enhance guest experience. Maintain accurate guest records and confidentiality. Collaborate with spa therapists and management to ensure seamless service delivery.