Customer Experience Agent - Buggy Operations – Join Our Talent Pool

General Information Ref # 26000098 Location: Qatar-Doha Job family: Cargo & Airport Operations Closing Date: 2026-10-05 Description Join us at Qatar Airways Hub Customer Services Team We are seeking talented individuals to join as Customer Experience Agent - Buggy Operations for our award winning team with Qatar Aviation Services. The role will be responsible to provide quality customer services and exceptional assistance to all customers at Hamad International Airport while working with buggy shuttle services. Ensure to delivering seamless services by being courteous, caring, and maintaining the highest service delivery standards. Accountabilities • Responsible to operate MATAR Buggy cart with in the Passenger Terminal of Hamad International Airport. • Ensure proper handling of all passengers while assisting using MATAR shuttle services, Projecting a caring and service-oriented image which requires warm, hospitable, and pleasant attitude with aim to meet and exceed customer satisfaction. • Provide full customer services support to passengers regarding MATAR shuttle service and HIA facilities. • Follow the standard operating procedures (SOP) laid down by the department and airport regulators, consistently apply the established service standards to ensure department’s compliance with ISO standards and the agreed KPI under service contract with MATAR. • Report for duty on time as per roster with complete compliance to the company uniform and excellent grooming standards. • Collaborate effectively with both QAS and MATAR departments to facilitate seamless operational success and Report any illegal, unsafe and corrupt activities observed to the shift supervisors/ line. • Escalate any customer inconvenience, and or any anticipatory complaint immediately to shift Supervisor. • Ensure to always adhere to the safety protocols and procedures while operating any equipment within HIA parameters. • Uphold airport safety standards and follow operational protocols at all times. Embrace and work with customer-first mindset always. Additional Information (limited to Fixed-term Contract only) • Contract Type: Fixed-term contract – 3 years • Job Type: Shift-based work. Working hours are 48 hours per week and paid overtime if required • Allowances: Transportation, Company Housing, Allowances, Uniform, Laundry, and Meal provisions. • Benefits: Annual leave and Flight benefits QAS Website Link: https://www.qataraviation.com/page/home Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible Qualification About You The successful candidate will have the following skills and qualifications: • High School qualification with 1 year of Customer Services experience. • Relevant experience in Customer facing role in service industry. • Airport experience is an advantage but not a must. • Valid light Vehicle Driving License of Home country Don’t miss out on the chance to be part of our team. If you have what it takes to deliver the best, then this opportunity is for you. Disclaimer: This advertisement reflects a current recruitment requirement of Qatar Airways Group. Qatar Airways Group reserves the right, at any time, to amend, suspend, withdraw, or otherwise modify this recruitment process, including converting the vacancy into a talent pipeline for current or future hiring requirements. This advertisement does not constitute an offer of employment or a commitment to recruit. About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=26000098 Show more Show less

High School qualification with 1 year of Customer Services experience. Relevant experience in Customer facing role in service industry. Airport experience is an advantage but not a must. Valid light Vehicle Driving License of Home country

Operate MATAR Buggy cart within the Passenger Terminal of Hamad International Airport. Provide full customer services support to passengers regarding MATAR shuttle service and HIA facilities. Follow SOPs and apply service standards to ensure compliance with ISO standards and KPIs under the MATAR service contract. Report for duty on time per roster with uniform and grooming standards. Collaborate with QAS and MATAR departments to facilitate seamless operational success; report any illegal, unsafe, or corrupt activities to shift supervisors. Escalate customer inconveniences or anticipatory complaints to shift Supervisor. Adhere to safety protocols while operating equipment within HIA parameters. Uphold airport safety standards and maintain a customer-first mindset.