AV Site Supervisor

Job Purpose: Supervise and coordinate on-site Audio Visual (AV) installation, service delivery, and technician teams, acting as the primary on-site point of contact for technical execution and client coordination. Ensure work is completed to quality, safety, and SLA standards, while remaining hands-on for complex AV troubleshooting, installation, and commissioning. Key Responsibilities: Site Supervision & Team Leadership. • Supervise and coordinate the daily activities of AV technicians and installation teams on assigned sites and projects. • Plan and allocate manpower, tools, and materials across site tasks to meet project and service schedules. • Act as the primary on-site point of contact for clients, project managers, and consultants during installation, commissioning, and service visits. • Review and approve technicians' work quality, installation standards, and documentation before customer handover. • Monitor site progress against project timelines and escalate delays, risks, or resource gaps to management. • Enforce company safety, quality, and technical standards on site, including toolbox talks and routine safety checks. • Mentor, train, and evaluate the performance of AV technicians, providing on-the-job coaching. • Coordinate with Sales, Project Management, and Supply Chain to resolve site-level material, access, or scheduling issues. • Prepare and submit site progress reports, punch lists, and completion/handover documentation to management. • Act as the first-level escalation point for on-site technical issues before engaging OEM/manufacturer support. Technical Delivery • Install, configure, test, commission, and maintain AV systems and equipment. • Troubleshoot and repair projectors, professional displays, LED/LCD screens, video walls, interactive displays, audio systems, microphones, speakers, amplifiers, control systems, and conferencing solutions. • Support meeting rooms, boardrooms, classrooms, auditoriums, and digital signage solutions. • Configure and troubleshoot signal distribution and connectivity, including HDMI, HDBaseT, IP-based AV, audio/video switching, and network-connected AV devices. • Provide technical support for video conferencing and collaboration systems. • Perform preventive and corrective maintenance according to service requirements and SLAs. • Conduct site surveys and support preparation of technical requirements and solution designs. • Coordinate with manufacturers/OEM technical support for complex escalations. • Maintain accurate records of installed equipment, serial numbers, configurations, and service history. • Provide customer training and basic operational guidance after installation. • Maintain high levels of first-fix performance, response time, resolution time, and customer satisfaction across the site team. Qualifications & Experience: • Diploma or Bachelor's degree in Electronics, Electrical Engineering, IT, Telecommunications, Audio Visual Technology, or related discipline. • Minimum 5–8 years of hands-on AV technical experience, including at least 1–2 years in a site supervisory, team lead, or lead technician role. • Proven experience supervising AV installation/service teams on multi-site or project-based work. • Strong experience in AV installation, troubleshooting, and maintenance. • Good understanding of AV networking, signal flow, cabling, audio/video protocols, and control systems. • Experience with major professional AV brands is preferred. • OEM or industry AV certifications are an advantage. • Good English communication, reporting, and technical documentation skills. • Valid Saudi driving license is preferred (required for multi-site travel). Required Technical Skills: Strong hands-on knowledge of AV troubleshooting, audio/video signal flow, video conferencing, professional displays/projectors, control systems, AV-over-IP/networking, structured cabling, and testing/diagnostic tools — combined with the ability to plan, supervise, and quality-check site work performed by a technician team. Key Competencies: Leadership • Team Supervision • Technical Expertise • Troubleshooting • Customer Service • Problem Solving • Accountability • Decision Making • Site Coordination • Documentation • Time Management • Ability to Work Independently at Customer Sites. Show more Show less

Site Supervision & Team Leadership: • Supervise and coordinate the daily activities of AV technicians and installation teams on assigned sites and projects. • Plan and allocate manpower, tools, and materials across site tasks to meet project and service schedules. • Act as the primary on-site point of contact for clients, project managers, and consultants during installation, commissioning, and service visits. • Review and approve technicians' work quality, installation standards, and documentation before customer handover. • Monitor site progress against project timelines and escalate delays, risks, or resource gaps to management. • Enforce company safety, quality, and technical standards on site, including toolbox talks and routine safety checks. • Mentor, train, and evaluate the performance of AV technicians, providing on-the-job coaching. • Coordinate with Sales, Project Management, and Supply Chain to resolve site-level material, access, or scheduling issues. • Prepare and submit site progress reports, punch lists, and completion/handover documentation to management. • Act as the first-level escalation point for on-site technical issues before engaging OEM/manufacturer support. Technical Delivery: • Install, configure, test, commission, and maintain AV systems and equipment. • Troubleshoot and repair projectors, professional displays, LED/LCD screens, video walls, interactive displays, audio systems, microphones, speakers, amplifiers, control systems, and conferencing solutions. • Support meeting rooms, boardrooms, classrooms, auditoriums, and digital signage solutions. • Configure and troubleshoot signal distribution and connectivity, including HDMI, HDBaseT, IP-based AV, audio/video switching, and network-connected AV devices. • Provide technical support for video conferencing and collaboration systems. • Perform preventive and corrective maintenance according to service requirements and SLAs. • Conduct site surveys and support preparation of technical requirements and solution designs. • Coordinate with manufacturers/OEM technical support for complex escalations. • Maintain accurate records of installed equipment, serial numbers, configurations, and service history. • Provide customer training and basic operational guidance after installation. • Maintain high levels of first-fix performance, response time, resolution time, and customer satisfaction across the site team.