Emirati Talent - Customer Service (Real Estate)

About Oia Properties Oia Properties is a leading real estate agency operating in Abu Dhabi and Dubai, specializing in the sale and re-sale in Secondary market of residential properties. We are recognized for our customer-centric approach, aiming to connect clients not only to their homes but also to their communities. We provide expertise in marketing and sales of luxury real estate, ensuring attention to detail and high-quality customer service. • We are looking for a Customer Service Executive who will be responsible for providing excellent customer support, handling inquiries, and ensuring a smooth and positive experience for our clients.Key Responsibilities:Respond to customer inquiries through phone, WhatsApp, email, and other communication channels. • Assist clients with their requests, concerns, and general inquiries in a professional and timely manner. • Maintain accurate records of customer interactions and updates. • Handle customer complaints professionally and work toward effective resolutions. • Provide accurate information about company services, processes, and property-related inquiries. • Follow up with clients to ensure their concerns have been properly addressed. • Support the team with administrative and customer-related tasks when required. • Maintain a high standard of customer service and professionalism at all times. • Excellent communication and negotiation and organizational skills • High level of professionalism, integrity, and attention to detail. • Knowledge of property market trends and local regulations • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Attention to detail and accuracy in maintaining property listings. • Familiar of the listing plat forms as property finder, etc. • Coordinate with real estate agents and clients for property viewings and documentation. • Work closely with the sales team to support lead generation and follow-ups. • Stay updated on market trends, property availability, and pricing strategies. • Ability to multitask and thrive in a fast-paced environment. • Arranges viewings for potential tenants and buyers through proper coordination with the owners/landlords or their representatives. • Requirements:Previous experience in Customer Service, Client Relations, or a similar role is preferred.Excellent communication and interpersonal skills. • Strong English communication skills, both written and verbal. • Customer-focused with a positive and professional attitude. • Good problem-solving and organizational skills. • Ability to multitask and work in a fast-paced environment. • Proficiency in Microsoft Office and basic CRM systems. • Real estate experience is an advantage. • Candidates who can join immediately are preferred. • Work Location: In person Show more Show less

Previous experience in Customer Service, Client Relations, or a similar role is preferred. Excellent communication and interpersonal skills. Strong English communication skills, both written and verbal. Customer-focused with a positive and professional attitude. Good problem-solving and organizational skills. Ability to multitask and work in a fast-paced environment. Proficiency in Microsoft Office and basic CRM systems. Real estate experience is an advantage. Candidates who can join immediately are preferred.

Respond to customer inquiries through phone, WhatsApp, email, and other communication channels. Assist clients with their requests, concerns, and general inquiries in a professional and timely manner. Maintain accurate records of customer interactions and updates. Handle customer complaints professionally and work toward effective resolutions. Provide accurate information about company services, processes, and property-related inquiries. Follow up with clients to ensure their concerns have been properly addressed. Support the team with administrative and customer-related tasks when required. Maintain a high standard of customer service and professionalism at all times. Coordinate with real estate agents and clients for property viewings and documentation. Work closely with the sales team to support lead generation and follow-ups. Stay updated on market trends, property availability, and pricing strategies. Arranges viewings for potential tenants and buyers through proper coordination with the owners/landlords or their representatives.